Assess the current technical landscape to recommend new integrations and custom solutions. Define and scope technical requirements for Oracle ERP Cloud (SaaS) and Oracle Integration Cloud (PaaS) implementations, including Integration Cloud Service (ICS), Visual Builder Cloud Service (VBCS), Process Cloud Service (PCS), Oracle APEX, Oracle REST Data Services (ORDS), data migration, business intelligence and reporting, integrations, and application security.

Client : Hamad Bin Khalifa University, Doha, QatarManaging the technical stream of Oracle ERP Cloud (SaaS) and Oracle Integration Cloud (iPaaS) implementation including data migration, data quality assurance, business intelligence and reporting, integrations, and apps security. Identifing risks or issues associated with assigned tasks, taking initiative to alert project leadership for the same and advised on all aspects of the Technical Cloud Architecture.Designing and managing the implementation of functionality and processes in Accounting, Receivables, Suppliers, Payables, Payments, Projects and BI (reporting) through on-site and offshore resources.Designing and managing the implementation of target architectures focusing on integrations between Oracle ERP Cloud and Banner, Azure Cloud, used REST APIs, MFT, ensuring best in class performance, security and scalability practices are applied.Producing high quality process, technical and architecture documentation in line with firm’s framework, providing knowledge transfer and delivering mentoring and training to junior resources and key users and ensuring smooth transition from project mode to business as usual.

Manage end to end delivery and technology operations of software applications that collectively and exclusively serve the organization’s global finance, HCM and CRM capabilities.Analyze business & technology inputs and turn them into insightful business recommendations with a focus on delivering a minimum viable version of software using agile methodology through careful & deliberate prioritization and rapid feedback cycles.Manage stakeholders and capture business requirements and problem statements and break down into granular level of details with clear acceptance criteria that deliver incremental value to the business systems.Work collaboratively with project/programme managers and keep business stakeholders sufficiently involved during delivery of features.Leverage ITIL best practices of application/technology support (incident resolution or proactive mitigation, change & problem management) and frameworks to ensure compliance to agreed SLAs and requirements.

Client : T-Mobile, USAManaged a team of 10 software engineers in an onshore / offshore ITIL delivery model from onshore in Atlanta, GA & Seattle, WA and managed production support tickets on BMC Remedy.Managed the administration of Clarity PPM (by CA) including project allocation, project & program status, time sheets, user access management, and training end users.Performed health monitoring of applications using Mercury’s BAC monitoring tool and fixed L1 and L2 production issues & bugs. Escalated L3 issues to the development team to identify root cause, followed change board procedures to execute change requests and coordinated with the testing team to ensure the enterprise applications are fit for purpose.

Client - Dell Computers, USAProvided front line technical support to Dell XPS series desktops & portable computers for USA customers. Diagnosed and resolved issues related to high end GPUs (Graphics Processing Units) from NVidia (GE Force) and AMD (ATI Radeon), SLI and CrossFire Technologies, Ethernet, RAID (Redundant Array of Inexpensive Disks), Windows XP, Windows Server 2003, and Windows Vista.Supported a team of 10 associates as a resolution expert. Organized technical refresher training program for the bottom quartile performers. Created weekly performance reports for issues resolved by the associates.