Kha Le work email
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Kha Le personal email
An outcomes-based technology leader who is passionate about bringing Agility to IT operations and improved ways of working. Drives results leveraging multiple IT frameworks and processes with a keen sense on continual improvement.
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Vp, Product And Development ManagerUmpqua Bank Oct 2023 - PresentPortland, Oregon, Us
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Vp, It Operations Manager, Service And Release EngineeringUmpqua Bank Jan 2020 - Mar 2024Portland, Oregon, UsDirected the operations and resources for the Service Now Platform, provide guidance and vision as the overall product manager for the platform. Create processes and policies for configuration management (CMDB), change management, knowledge management, SLA governance, IT vendor management and release management. Manage a staff of engineers, analysts and product owner focused on IT operations.-- Product Manager for Service Now bringing in the platform from inception to operations. Deep expertise in the Service Now platform capabilities. -- Drove the adoption of the OKR framework gaining an audience and buy in with C-Level executives.-- Brought Agile practices too traditional operation spaces by blending good Service Request Management in conjunction with a strong Scrum work style. -- Delivered ITSM, ITBM and APM processes and tooling via the Service now platform. Began work on bring IRM on board.-- Architected the Application Portfolio Management process gaining telemetry on a portfolio of over 500 applications.-- Experience with functions within ITBM such as Idea, Demand and Project life cycle.-- Principle responder to Internal and External Auditors including the FDIC around IT operation governance. Authored multiple standards for the organization.-- Designed the IT Vendor Management process.
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Avp, Manager, It Service TransitionUmpqua Bank Dec 2017 - Jan 2020Portland, Oregon, UsLead a team of release managers and change managers while providing oversight on related processes such as the implementation of the CAB and release governance. Acted as primary architect for multiple ITSM practices.-- Architected the Enterprise Change, Release and Configuration management processes. Creating policy and governance around each process.-- Advanced the Change Management practice by removing the CAB meeting and replaced with a more Lean Agile ideal resulting in less incidents caused by changes and improved MTTR.-- Responsible for presenting to the FDIC around IT polices and governance often in areas that were outside of job scope.-- Architected the CMDB
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Infrastructure Release ManagerUmpqua Bank Jul 2016 - Dec 2017Portland, Oregon, UsManaged most high visibility infrastructure releases as well as applications as needed. Implemented industry best practices related to release management processes.-- Lead all release and deployment activities for IT operations as well as major new application releases. Lead the release and deployment of the new umpquabank.com,-- Managed the Vulnerabilities remediation program meeting board mandated KPI's within 3 months.
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Program Manager, Continuous DeliveryNike Jan 2016 - Apr 2016Beaverton, Or, UsHeaded the continuous delivery process, introduced KPIs, and facilitated the approval board for teams requesting continuous deployment services. Reconciled and integrated the two paradigms of IT change management with continuous delivery procedures in collaboration with senior leaders. -- Developed Key Performance Indicators for Continuous Delivery enabled teams.-- Operationalized the Continuous Delivery process for the organization.-- Drove automation of the CD pipeline, creating User Stories and Acceptance Criteria.-- Ran the Approval Board for teams requesting Continuous Deployment.-- Organized a team of cross-functional Senior Leaders to drive CD initiatives. -
Release ManagerU.S. Bank Oct 2012 - Apr 2015Minneapolis, Mn, UsManaged release for the Internet channel (USbank.com, Online Banking and online application platform) during a major refresh as well releases for card payment systems and ATM services. -- Managed releases of large high visibility applications such as Retail Payment Solutions, multiple Online Platforms and ATM platforms.-- Managed multimillion dollar CapEx projects over the course of years.-- Managed several new application implementations including new infrastructure.-- Followed ITIL concepts for release management.-- Expertise in ITSM tool.-- Lead meetings of subject matter experts to a mutual end goal of a successful release.-- Communicated risk analysis and overall project health to the executive. -
Lead Software TesterU.S. Bank Sep 2010 - Oct 2012Minneapolis, Mn, UsActed as a lead tester on the online application platform performing integration testing and unit testing. Ran the defect triage sessions with developers both internal and vendor. Coordinated the testing efforts with offshore testers ensuring fulfillment systems work properly. -- Lead overall testing efforts for the online application platform at U.S Bank.-- Expertise in writing Test Plans and Test Scripts as well as executive summaries.-- Expertise in executing Blackbox Testing, Manual Testing, SoupUI Testing and Adhoc Testing.-- Lead defect meetings to triage outstanding defects with Development and Business Lines.-- Managed meetings with vendors to resolve outstanding vendor defects.-- Analyzed Business Requirements and converted them into a suite of test cases, worked with various Business Lines and Development groups to get full coverage of functionalities.
Kha Le Skills
Kha Le Education Details
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EpicodusActive Record -
Portland State UniversityEconomics
Frequently Asked Questions about Kha Le
What company does Kha Le work for?
Kha Le works for Umpqua Bank
What is Kha Le's role at the current company?
Kha Le's current role is VP, Product and Development Manager.
What is Kha Le's email address?
Kha Le's email address is kh****@****ike.com
What schools did Kha Le attend?
Kha Le attended Epicodus, Portland State University.
What are some of Kha Le's interests?
Kha Le has interest in Children, Education, Economic Empowerment.
What skills is Kha Le known for?
Kha Le has skills like Business Analysis, Banking, Requirements Gathering, User Acceptance Testing, Requirements Analysis, Business Requirements, Testing, Customer Service, Itil, Software Implementation, It Service Management, Javascript.
Who are Kha Le's colleagues?
Kha Le's colleagues are Lyset Yasutake, Amy Liang, Linda Axtman, Deborah Simpson, Tracy Sanderson, Ginger Abbs, Keri Krause.
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