Review & Monitoring the Data Center Operations reports in daily bases.Supervise the IT Service Management organization.Monitoring Daily liaison with key IT Customer Service & IT Service Management contacts for the advancement of the current operational setup & hot issuesReview resourcing requirement to comply with LEAN management principles to increase productivity and decrease cost, always seeking out of the box solutions to overcome hindranceImprove Feedback to departmental… Show more Review & Monitoring the Data Center Operations reports in daily bases.Supervise the IT Service Management organization.Monitoring Daily liaison with key IT Customer Service & IT Service Management contacts for the advancement of the current operational setup & hot issuesReview resourcing requirement to comply with LEAN management principles to increase productivity and decrease cost, always seeking out of the box solutions to overcome hindranceImprove Feedback to departmental management on actions.Supervise the Point of escalation for managing open incidents within the defined incident management guidelinesEnsure all incidents are processed, resolved or sent to appropriate next level fix agent respecting published incident handling guidelines Show less

Supervise the Data Center staff & Operations. Part of the IT Service Management organization, responsible for overall daily operation of 40+ staff members providing 1st level IT service to over than 1000 employees & VIP personnel & Business partners over the bank- processing around 15,000 tickets monthlyDaily liaison with key IT Customer Service & IT Service Management contacts for the advancement of the current operational setup & hot issuesResolve or send to appropriate next… Show more Supervise the Data Center staff & Operations. Part of the IT Service Management organization, responsible for overall daily operation of 40+ staff members providing 1st level IT service to over than 1000 employees & VIP personnel & Business partners over the bank- processing around 15,000 tickets monthlyDaily liaison with key IT Customer Service & IT Service Management contacts for the advancement of the current operational setup & hot issuesResolve or send to appropriate next level fix agent respecting published incident handling guidelines Show less

Problem and incident management Manage the desktop tech team to ensure that all user issues are resolved in a timely manner. Analyzing user requirements Hardware support and servicing of IT and equipment Supporting other IT personnel in providing a reliable and efficient user.

Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. Install and configure workstations. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain and upgrade or replace hardware and software systems. Identify, research, and resolve technical problems. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.… Show more Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN. Install and configure workstations. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain and upgrade or replace hardware and software systems. Identify, research, and resolve technical problems. Install new software releases, system upgrades, evaluate and install patches and resolve software related problems. Perform system backups and recovery to avoid severe data loss. Support, and troubleshoot the new ERP system clients (Microsoft Great Plains). Monitoring, and troubleshooting the Internet connection and ADSL routers. Performing telephone operator tasks and managing telephone extensions, updating the external and internal telephone list and generating PBX billing system reports when required Show less