Khaled Abdullah Email & Phone Number

Saudi Arabia

Saudi Arabia

Saudi Arabia - Jeddah

Major Responsibilities in ISP Part:Keeping the World Online Network up and running. Troubleshooting Offer Customer Solutions, router-configurations and third line support. Engineering of the ISP network and maintaining the ISP- and Core-network. Sale-negotiations with suppliers of equipment and Solutions.Technology used:Cisco, Net Appliance, MRTG, sonic wall  Responsible for Internet Services (ADSL – F.R – L.L – Wireless – Dialup – VPN- MPLS) Responsible for Monitoring & controlling International & National Gateways  Responsible for Monitoring & controlling Bandwidth Responsible for firewalls and security  Responsible for Designing and finishing all big projects (LAN– Wan –VLAN – IP Telephony- VPN)  Responsible for Managing & Shunting public IP’s Network  Responsible for Managed 24x7 operations (Hotline) Managing & training System engineer support team monitoring Data Center UPS system , electricity & AC cooling Major Responsibilities in Solutions Part:o Responsible of Designing and implementation Cisco Communication Solution.o Designing and implementation Cisco Infrastructure Solution.o Designing and implementation security LAN –WAN -VPN Solutiono Designing and implementation Microsoft Communication Solution.o Responsible for providing technical information of solutions requested by customer.o Provide guidance, direction and assistance in the resolution of customer issue.o Provide support for sales staff during the sales process (technical product assistance, offer and contract preparation)o Managing & training project Engineers

Jeddah

Major Responsibilities:o Network engineering (LAN/WAN/Internet Link and Remote Connectivity).o Configuring Gateway Routers such as Cisco Routers 2600 Series, Cisco Switches 2900 Series, Linksys Cisco Division, and 3Com Wireless & Speed touch Implementing VoIP technology by the Vonage Soft phone.o Handling Wireless Security Issues between Routers and Users.o Designing Active Directory Structure and Security for the Network.o Designing and upgrading Network infrastructure which involves network cabling, Switch and Router configuration plus other network equipment.o Installing, managing and troubleshooting of Exchange Server 2003 environment.o Managing and troubleshooting of Outlook 2003 for users and making synchronous With Exchange server.o Troubleshot Network Services (Printing, Email Service and Internet access).o Troubleshot the Hardware (PCS, printers, modems) and follow up the hardware failure repair process.o Creation and maintenance of infrastructure documentations.o Data backup schedules and security policies implementation.o Experience in installing and configuration MS ISA 2000-2004. IIS, Terminal serviceso Experience in Microsoft Exchange –Wingate 4 – Merak mail Servero Installation, Configuration, and Troubleshooting Citrix Meta Frame presentation server 3.0,4.0o Technical support: PC & Network Maintenance, Windows operating systemso LAN Cabling (CAT5, CAT5e, CAT6) Punching and Crimpling.o Experience in assembling PC, Server , and maintenance Heado Experience in design enterprise LAN , WAN , security ,o Experience in LAN Cabling , Design using Fiber Optic (Multimode – Single mode )

Jeddah

Major Responsibilities:o Helping customer over the phone to contact to internet (dialup , ADSL , Wireless )o Helping customer over the phone to solving internet application problemso Reporting the quality of service to NOC Departmento Monitoring the VIP customer Links