1- Leadership for 5 stuff members.2- Provide all level support for all hardware and software problems reported, documenting problems and solutions as required.3- Escalate and route complex and unsolved problems to second level support specialists.4- Perform new installations and updates for I.T. equipment.5- Provide basic training to end users on both hardware and applicable software.6- Supports sales dept. with all process (Create new Customers/Routes/Items) and modification all of it.7- Follows up on faulty hardware and software purchases by pursuing warranty advantage through distributors and manufacturers.8- Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocation are made when necessary and as required.9- Administration documents in Oracle APP / SQL- scripts / Communications servers.10- Ensure HHT System availability across HO and other Branches 24/7.11- Sharing System Backup/Restore plan and procedures in area Of Responsible.12- Manage Service Providers Accounts in area Of Responsible (SW, HW Supplier…etc.).13- Doing research on new technologies and alternative solutions in area Of Responsible.14- Sharing IT Budget Planning and Monitor IT Budget on Frequently Bases in area Of Responsible.

1- Research and Development (R&D) services for government and commercial customers2- Installations DVR and MATRIX systems for MOI and MOH3- Installation Laboratory Information Management system (LIMS) For MOH4- Installations Dome Cameras, Thermal Cameras and IP addressable cameras. For MOI, MOH, MOD5- Provide client support and technical issue resolution via E-Mail, and phone.Configuration of client's equipment.6- Configure software to connect to Internet application servers.7- Ensuring a project is fit-for-purpose and adheres to the project budget and schedule.8- Accounting for engineering tasks to ensure they meet contract requirements.

1- IT technical support officers monitor and maintain the computer systems and networks.2- Install and configure computer systems, diagnose hardware/software faults and solve technical issues, either over the phone or face-to-face.3- Conducting electrical safety checks on computer equipment.4- Following diagrams and written instructions to repair a fault or set up a system.5- Working and troubleshooting apps.