As a Front Desk Receptionist at Accor, I have been working at two of the group's hotels in Dubai since December 2022: Grand Mercure Hotel and Residences and IBIS Styles Dubai Airport. I have almost 1 years of experience in the hospitality industry, with a previous role as a Guest Relations Manager at Prime Hospitality.My core competencies include guest relations, customer relationship management (CRM), and hospitality skills, which enable me to provide a high-quality and personalized service to the guests, ensuring their satisfaction and loyalty. I am passionate about delivering exceptional service with a professional and friendly attitude, and I appreciate every moment in my life. My mission is to spread love whenever and wherever I go, and to make a positive difference in the hospitality field.