Khaled Al-Ali Email & Phone Number

Amman, Jordan

· Utilize Microsoft Excel, Outlook, BluAdmin, and Jira to efficiently manage and resolve diverse business support requests, enhancing overall workflow.· Troubleshoot complex issues, such as tax failures in billing cycles, by meticulously analyzing account details and product information. Identified root causes and implemented long-term solutions to prevent recurrence.· Partner closely with Level 2 (L2) support and other cross-functional teams to tackle technical challenges related to invoicing and taxation. Deliver detailed findings and actionable recommendations, ensuring swift resolution.· Maintain high standards of communication, ensuring stakeholders are consistently informed about issue statuses and resolutions, contributing to a seamless and efficient support process.· Consistently deliver high-quality support, directly contributing to customer satisfaction and retention by resolving issues promptly and accurately.

Jordan

· Achieved a 94% positive response rate by effectively addressing customer inquiries, and providing timely solutions via phone and chat.· Thrived in a fast-paced environment, managing rotating shifts to meet high customer demand while maintaining service quality.

Amman, Jordan

· Managed daily communications with agencies, driving improvements in live streaming quality and broadcaster performance.· Tailored platform operations to meet the specific needs of diverse target audiences, enhancing user engagement.· Delivered training and presentations to support business development with new and existing agencies, fostering long-term partnerships.

Amman, Jordan

· Exceeded sales targets by conducting strategic outbound calls across the MENA region, presenting tailored recruitment solutions.· Successfully closed sales deals while maintaining precise CRM records to ensure a smooth sales process.

Amman, Jordan

· Drove sales of Huawei devices through direct sales techniques and engaging product demonstrations.· Enhanced customer knowledge of Huawei’s ecosystem via informative videos and live streams, leading to increased product adoption.

Amman, Jordan

· Delivered personalized customer service, assisting clients in product selection and building lasting relationships.· Surpassed sales targets through effective communication and strategic upselling techniques.

Amman Governorate, Jordan

· Provided exceptional support, resolving a wide range of customer inquiries and concerns efficiently.· Worked closely with back-office teams to address and resolve complex issues, enhancing customer satisfaction.

Amman Governorate, Jordan

▪ Greet clients and visitors with a positive, helpful attitude.▪ Assisting clients in finding their way around the office and announcing clients as necessary.▪ Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.▪ Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.

Amman Governorate, Jordan

· Planned and sold customized travel services, ensuring high client satisfaction through personalized arrangements.· Developed and implemented social media strategies that boosted brand visibility and engagement.· Coordinated hotel reservations and transportation logistics, delivering seamless travel experiences for clients.

High School Diploma, Information Technology, 12Th

Bachelor Of Science - Bs, Computer Science