• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately, and per company policy along with leading staff to continually meet and exceed goals.• Create and implement strategies to increase the number of successful collections on outstanding debt.• Manage and monitor credit and cash collection from various collection methods and sources, including banks, point of service machines, Bill payment Machines and outlets• Looking after the self-service machines business in all aspects business development ,managing associated projects , daily operations and managing third party • Maximizing the self-service machines portfolio through adding more channels and boost the usage for the current channels.• Perform routine financial analysis to determine level of risk, credit lines and payment collection trends on consumers, competitors and vendors and interpret findings to the relevant departments

• Manage Consumer and Enterprise usage journey and ensure they are being maintained, and proper preventive actions are taken according to the usage strategy patterns.• Prevent, Control and ensure that at all times that defenses against Fraudulent High Usage are in place (including correct staffing, alarming when key control systems are not in place, effective and prompt investigation is conducted... Etc).• Ensure that commercial usage lines, cross boundaries, centrals, VOIP and any other potential fraudulent high usage cases are constantly being detected and tracked, guiding usage teams in tailoring treatment frames to such cases to properly contain the potential risks.

• Managing cash flow and maintaining bad debts for the consumer post-paid base• Managing the post-paid collections process to maintain the monthly and yearly cash flow of 1.2 Billion EGP.• Ensure collecting a monthly target 97% of the monthly billed amounts.• Do the needed monitor and analysis to ensure the periodical collected amounts of the company is being secured • Maintaining the bad debt rate for the post-paid billing “through following monthly collections process. • Performing all collection actions to all segments of consumer customers including sending SMS, Voice Reminder, and Semi Hotline outbound calls to stimulate payments based on designed collection patterns. need to mention the bases • Provide differentiated collection treatments to serve the different 7 consumer segments. • Provide a daily monitor control process for the cash flow and the debt status for the consumer segment on a daily basis and recommend the needed remedies and fixes to the raised challenging situations.• Perform and maintain regular checks on the consumer accounts status to ensure accounts’ status are aligned with the collection policies and procedures of more than 40 collection timelines. • Responsible for setting and devolving consumer collection monthly operation plan and ensure applying the required modification according to business situation • Managing Billing relationship with consumer post-paid base • Performing with tailored call out Platinum-Premium• Responsible for developing /creating different reminders tools “ Text SMS ,Voice reminder, predicative dialler contact system, SMS- Bill, @mail notification, Bill cycle cut off notifications, Consumption notification….etc • Develop and set different operational plan to ensure monthly collections targets are met considering the various situations; • Ensure that all new/existing products are pre-aligned with collection polices and its control and targets

• Identifying potential opportunities for enhancing the customers’ payment attitude & enhancing the payment methods.• Creating/modifying the different collection streams according to customer segment and payment history.• Managing the relationship with customers at all collections’ touch points including the inbound queue, different outbound call-types, and through courier’s contacts.• Identifying and working on areas that affect the customer experience to increase the customer satisfaction level with all collection services.• Maintain and enhance the company’s standards of customer service. • Work on developing the customer experience at all touch points regarding any process related to collection or payment.Handle customer’s escalated calls and complaints to the high-standard satisfaction

• Managing a team with 19 agents to deliver their KPIs and enhance their capabilities • Work on enhancing and deliver best customer experience for our High Value customers • Participate in lots of activities across the customer care functions to raise NPS score and decrease number of calls

• Monitoring all subscription bad debts in order to meet VF-EG bad debt targets for both Enterprise and Individual.• Controlling collection, Fraud, and High usage cycle with recommendations and actions in order to achieve yearly targets.• Setting all controls on company new products to minimize bad debt

• Establish and Lunch the mobile number portability in coordination with Etisalat ,Mobinil ,Telecom Egypt & NTRA as external stake holders, in addition to the internal stake holders(Commercial, Technology and Customer care ) • Retain high value customers those want to port out to another operator • Activating the ported in lines from other operators • SPOC for any escalation with Mobinil , Etisalat and Telecom Egypt

• Receiving calls on activation Queue. • Dealing with Vodafone sales and dealers in activating new lines. • Reviewing the document received related to the activated lines. • Handling the CS TLS Poaching mailbox

• Provide accurate information about all bill inquiries • Making payment deals for the due amounts of the customers' bills • Taking proper actions as "hotline or even suspension" for non-paying customers • Achieving a low bad debt percentage for the company • Registering customers to services like "mobile payment , electronic payment ,….etc." upon their request

• Answering customer Inquiries and solving their issues.