Khaled Alidmat Email & Phone Number

عمان الأردن

• Monitoring the dashboards to make sure KPIs are being met.• Organizes agents breaks schedule.• Monitoring agents’ transactions on a daily basis.• Conducting refresher sessions for team members.• Assisting the team leader or supervisor in managing the team.• Assisting the supervisor with preparation of reports etc.• Responsible for communicating with customers over the phone, email or chat to answer questions and complaints.• Handle escalated calls.• Escalate issues or unresolved queries to supervisor and communicate with other employees and departments

الأردن

-Answering phones from customers professionally and responding to customer inquiries and complaints.• -Researching required information using available resources.• -Handling and resolving customer complaints regarding sales to customer service problems.• -Providing customers with the organization’s service and product information

Mafraq Governorate, Mafraq, Jordan