Contributing to the overall success of the assigned Portfolio, and ensuring specific individual goals, plans, initiatives are executed / delivered in support of the business strategies and objectives. Ensuring all activities conducted are in compliance with Miipe’s methodologies, regulations, internal policies and procedures, with the best interests of the company in mind.1. Provide Leadership, Guidance and Coaching 2. Evolve, Adapt and Maintain Quality Assurance Programs 3. Oversee Sustainment of Quality Assurance Program 4. Report QA Program Reviews and Metrics 5. Leader of QA professionals providing a broad range of Quality Engineering and Digital Assurance services and solutions, ensuring standards are met and objectives are achieved

Providing strong leadership and direction to my team and other teams when required.Responsible for quality, timely, and on-budget delivery of QA initiatives.Responsible for expansion of team’s work scope based on opportunities presented with clients.

• Senior Quality Assurance consultant for clients programs.• Provided leadership and guidance to QA teams in SAFe Agile environment.

• Chaired the Quality Council; monitored activity, assessed program quality through research and development (R&D) gates and worked cross-functionally with product R&D leaders to ensure program quality readiness and a consistent 100% participation rate.• Provided accurate and timely program quality executive updates to constantly advance communication and comprehension of key missives and critical updates across departmental lines and inform all status levels of employees of ways to optimize project quality.• Trained junior staff and shared expertise with colleagues through proven techniques and methodologies, to foster existing talent pool and enhance work performance, relevant metrics, team cohesion levels, and overall organizational viability

• Engaged strategic and early detection of out-of-bounds products through early planning and close analysis to program quality and progress status.• Standardized complex processes and reporting procedure through the consistent application of first-rate methodology and proven discourse techniques.• Managed QA budgets and resources to effectively monitor financial details and increase alignment between forecasts and spends.• Oversaw and generated executive updates of customer escalations and R&D engagement, to inform relevant parties, minimize potentially-costly conflict and mitigate against the occurrence of serious or negative incidents.

Leading the System Verfication team and 3rd party contractors to ensure high quality comprehensive test is delivered and project milestones are met.Representing the team in the release integrated project teams, provide planning, schedules, budget and communicate progress for all assigned projects.Work closely in collaboration with the software development, product owners and the downstream teams such as product trials, documentations and services to ensure successful solution launch.

• Ensured comprehensive testing and integration of new and enhanced Nortel Enterprise Solutions and Communication Systems products within the existing Nortel portfolio. Led team of 120+ program and project professionals and effectively represented verification for the Integrated Project Team, providing planning, schedules, budget and reporting results for all assigned projects as per ISO process.• Worked closely in collaboration with upstream teams (PLM and Design) and downstream teams (Alpha Trials, Beta Trials, Documentations, etc.), across multiple locations and geographic lines.• Delivered scope features, resources and schedules to ensure appropriate verification coverage and adequate equipment is ordered for the program in a timely manner. Participated in setting Integrated Project Schedule and ensured Verification tasks were met.• Decided appropriate course of action and developed program budgets, schedules, quality objectives and content and deployed Nortel Universal Software Development processes to ensure that product verification’s deliverables adhered; led activity performed by third-party contractors and other departmental resources to ensure quality assurance.

• Built quality into all Service Edge Products and Services by performing the highest level of verification possible in the IP, ATM and FR protocol areas and developed test strategies and plans, which contributed to improving Quality throughout the development process of Nortel Multi-Service Switch (Passport).• Ensured effective test plans were developed, automated and executed on schedule and all problems reported and driven to resolution. Took ownership of prime interface duties in design and trial teams for management of numerous features.• Authored and applied complex technical plans to exercise and evaluate Nortel Multi-Service Switch and expanded knowledge levels within the team through excellent training and presentations.

• Served as Nortel Magellan Business Networks Customer Technical Assistance Support Engineer for number of EMEA DPN-100 and Passport customers in Europe, Russia and the Middle East. As a member of the Network Management System virtual team, acted as the NMS prime for the Frankfurt CTAS team.

• Provided top-notch service for Northern Telecom Magellan DPN-100 and Meredian-1 customers in Saudi Arabia, such as Saudi Aramco and National Commercial Bank.