Itsm Lead (Sla’S Manager And Incidents Manager And Problem Manager)
Mobily
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Khaled Eid Email & Phone Number
ITSM Lead (SLA’s Manager and Incidents Manager and Problem Manager)
at
Mobily
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Current company
Role
ITSM Lead (SLA’s Manager and Incidents Manager and Problem Manager)
Location
Riyadh, Riyadh, Saudi Arabia
Who is Khaled Eid? Overview
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Khaled Eid is listed as ITSM Lead (SLA’s Manager and Incidents Manager and Problem Manager) at Mobily, based in Riyadh, Riyadh, Saudi Arabia. AeroLeads shows a matched LinkedIn profile for Khaled Eid.
Khaled Eid previously worked as ITSM Lead (SLA’s Manager / Incidents Manager/ Problem Manager) at Mobily and Account Manager for Zain Kuwait and VIVA at Ntg Clarity. Khaled Eid holds Msc, Information System from Depaul University.
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Mobily
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About Khaled Eid
Khaled Eid is a ITSM Lead (SLA’s Manager and Incidents Manager and Problem Manager) at Mobily.
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11 roles
Khaled Eid work experience
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Itsm Lead (Sla’S Manager / Incidents Manager/ Problem Manager)
Current- ITSM Lead Roles:
- Responsible for establishing the Policy, Process and Procedures for ITO department
- Develop self-auditing and compliance capabilities around ITSM procedures.
- Develop and drive implementation of the service management, Tools and Monitoring associated business processes across Mobily ITO.
- Review ITSM related contracts, services, and SLAs
- Educate and act as an advocate for ITSM practices
Oct 2018 - Present
Account Manager For Zain Kuwait And Viva
- Main achievements/responsibilities for this role:
- Managed Zain Kuwait & VIVA accounts.
- Developed trust relationships with customers.
- Ensured the timely and successful delivery of solutions according to customer needs and objectives.
- Worked alongside customer leadership to improve IT service delivery.
- Managed day-to-day communication and ongoing relationships for current, new and upcoming projects.
Oct 2015 - Sep 2018
Senior It Project Manager At Mobily
- IT Projects Manager ( Enhancement Business Projects - B2B Track) for Mobily KSA:Main responsibilities:o Enhance B2B business projects to gain more revenues for Mobily.o Customize, modify and update system features to.
Dec 2013 - Oct 2015
It Manager & Hmis Project Manager
- IT Manager:o Maintain Information Technology planning, monitoring, and appraising job results; coaching, counseling, and initiating, coordinating, and enforcing systems, policies, and procedures.o Maintains.
Dec 2012 - Dec 2013
It Consultant
Noman Al-Juneidi For Food Industries
Oct 2012 - Dec 2012
Senior Erp Project Manager
GL Module, Sales Module, Purchasing Module, Inventory Module, System Setup, customize, integrate and Installation. Work closely with the Chief Financial Officer (CFO), and create and deliver periodical reports.
Feb 2009 - Sep 2012
It Section Head & Erp Project Manager
Nuqul Group
- iScala (ERP) Project Manager + ERP System Support for:o Sales Order Moduleo Purchase Order Moduleo Stock Control (Issue, Received, Withdrawal, Authorization Level, Requisition, and Definitions)o MPC (Material Planning Control) o Payroll system.o General Ledger (Nominal Account, PN, PL, SL, Automatic Account, Account Code, cash of account, Assets.
Feb 2007 - Feb 2009
Financial Applications Manager
Freelancing
Manage the financial applications (Alpha and ABC systems) based on SQL server 2000 and 2005
Dec 2004 - Feb 2007
Technical Support Engineer & Computer Teacher In The Education Centers
Moe- Jordan
Sep 2003 - Feb 2007
Manager Of Private Center
Ibin Rushd Computer Center
Ibn Rushd Computer Center, Manager / Oracle 8i instructor
Jun 2000 - Apr 2003
3 education records
Khaled Eid education
Msc, Information System
Master'S Degree, Computer/Information Technology Administration And Management, Very Good
Computer Science
FAQ
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Quick answers generated from the profile data available on this page.
What company does Khaled Eid work for?
Khaled Eid works for Mobily.
What is Khaled Eid's role at Mobily?
Khaled Eid is listed as ITSM Lead (SLA’s Manager and Incidents Manager and Problem Manager) at Mobily.
Where is Khaled Eid based?
Khaled Eid is based in Riyadh, Riyadh, Saudi Arabia while working with Mobily.
What companies has Khaled Eid worked for?
Khaled Eid has worked for Mobily, Ntg Clarity, Al Ahsa Hospital, Noman Al-Juneidi For Food Industries, and Eastnets.
How can I contact Khaled Eid?
You can use AeroLeads to view verified contact signals for Khaled Eid at Mobily, including work email, phone, and LinkedIn data when available.
What schools did Khaled Eid attend?
Khaled Eid holds Msc, Information System from Depaul University.
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