1-Drive Fintech solutions strategy and roadmap for BFH “Beltone Financial Holding”, product development and business development of the different Enterprise applications,Services categories and technologies; in order to ensure delivering world class customer experience that put BFH as a market leader in Financial services2- Responsible for the successful implementation of all application elements, including managing changes, recover outages and monitoring to bring services in on-time and on-budget3- Ensure continuous delivery of services through oversight of service level agreements with end users and monitoring of systems performance.4- Developing operational strategies for all aspects to ensure the most effective approach for the company and its product and to Ensure system operation adhere to applicable laws and regulations5- Promote and execute strategic relationships between internal support resources and external entities.6- Supervise recruitment, development, retention, and organization of operations staff in accordance with IT budgetary objectives and personnel policies7- Perform unit testing and integration testing with middleware to ensure best development quality delivered.8- Managing all KPIs for Beltone business applications, SAP ECC, Oracle Fusion ERP, Oracle EBS, Cloud Solutions Platforms and Infrastructure 9- Measure and Monitor Service performance and act upon any service degradation.10- Manage cost of operations within defined budgets and functionalities for cost reduction.11- Manage automation and system enhancements for increased efficiency

1-Leading group of technical members to provide second level support for Vodafone online applications.2-Working with business relationship management to understand and translate customer requirements into activities, measures or service components that will ensure that the service provider can meet those requirements.3- Ensuring that the ongoing service delivery and support meet agreed customer requirements.4- Identifying opportunities for service improvements, discussing these with the customer and raising RFCs as appropriate5- Managing and planning analytical reports for Vodafone Group Services to measure and assess cross-country business performance, customer experience, mobile application usage as well as new trends and customers’ preferences.6- Setting projects’ plans from the technical perspective and ensuring operation KPIs and SLAs are met.7- Managing all Services components including Linux OS, Oracle database, Apache Web Server, Windows Server, Splunk, Cloud solutions (AWS), SAP Business Objects Qlik, Tableau and ITSM tool.8- Participating in service review meetings with different stakeholders (external and internal)9- Ensuring that the service entry in the service catalogue is accurate and is maintained.10-Participating in negotiating service level agreements (SLAs) and operational level agreements (OLAs) relating to the service.

1- Managing and planning analytical reports for Vodafone Group Services GmbH to measure and assess cross-country business performance, customer experience, mobile application usage as well as new trends and customers’ preferences2- Managing all system components including Linux OS, Oracle database, Apache Web Server, Windows Server, Splunk, Tableau and SAP Business Objects3- Maintaining the availability of the applications and their hosted servers (on Linux platform)4- Supporting ETL processes and leading process optimization (including quality assurance)5- Performing all possible technical troubleshooting steps to solve problems and service requests6- Implementing and operating reports with Business Intelligence tools (incl. SAP-BO, Qlik, Tableau)7- Troubleshooting & facilitating infrastructure and connectivity issues between different service application tiers8- Participating in the application deployments and upgrades according to change management process.9- Utilizing the existing team applications and tools (knowledge base, documentation database, handbook) to solve incidents

1- Implemented SAP Case management and SAP CRM modules through an implementation project with a customer for a predefined period of time2- Created business processes document ‘Blueprint’ which lists down all business requirements3- Provided daily support to the customers, engineers and the surveyors through the SAP system4- Tested all the new requirements in SAP testing environment5- Tested all the E-services and Netweaver Folder Management configuration for Municipality of RAK6- Provided SAP end user trainings for more than 50 users.

SAP HCM Certified Consultant at Agile Business Solutions- ABS (SAP Partner)

1-Perform Business Intelligence BI and Data Warehousing DWH daily operational extraction and tasks through IBM InfoSphere Data Stage tool (Director Client and Designer Client Version 8.7) and Control -M application. 2- Perform some tasks on UNIX, Oracle server software and related products.3- Establish and maintain regular backups and recovery policies and procedures by using different tools like Symantec NetBackup software. 4- Take care of the Database design and implementation (Mainly Oracle database)5- Perform database tuning and performance monitoring 6- Work as part of a team and provide 24/7 support.7-Perform general technical troubleshooting and give consultation to development teams.8- Setup and maintain documentation and standard operation manuals.

1- Designed and Installed CCTV systems, access control, and art’s security systems according to specific standards in El Kureimat power station .2- Tested systems and trained CCTV operators on its functions and provided manuals and procedures when needed.3- Solved practical problems, detected and repaired system faults.4- Prepared a costing for the works, highlighting the major equipment material.5- Discuss the costing with the Senior Estimation Engineer.6- Assist the planner manager in planning new projects.