- Accountable in a lead role to manage the day-to-day operations of a popular pizza restaurant and take away.- Lead a team of staff in the achievement of performance targets, ensuring the provision of excellent training, motivation, support and development. - Undertake additional HR duties such as annual performance appraisals and staff recruitment.- Review business, sales and cost plans for the business continuously; ensuring all associated operational and sales campaigns resonate with performance expectations.- Further Identify areas for improvement and take appropriate actions.- Ensure adherence to health and safety and food handling processes in accordance with company guidelines and industry standards.- Reviewing current and foreseen stock levels and procuring as necessary. - Leveraging rates, terms and schedules with supplier favourably.- Designing and distributing a staff rota with planned and unplanned absence factored in.- Curating and delivering training to all staff on various modules and providing any one to one support where required.- First point of contact for customer complaints and handling with tact and diplomacy. - Ensuring the resolution is to the customer’s satisfaction and carrying out any improvements in processes to mitigate reoccurrence.

- Responsible for maintaining relationships with both customers and suppliers whilst working towards commercial and operational targets.- Ensuring all activities follow health and safety guidelines and addressing any risk to oneself or peers.- Drawn upon to lead and manage various business departments and ensuring all staff receive regular and timely feedback to aid their professional development and performance.- Analysing head count requirements and administering subsequent recruitment campaigns within budget and specifications.- Delegating and reviewing workload to ensure all service levels are met and taking corrective actions where required.- Facilitating regular stock audits to mitigate the loss of any inventory and resolving any discrepancies in a timely fashion.

- Accountable in a multi-faceted role to administer reservations and to provide a timely and professional service to new and existing customers.- Undertaking general administration and providing any insight to management and peers as to how department process can be improved on.- Monitoring new bookings against targets set and designing various campaigns internally and in collaboration with vendors including hotels.- Providing advice to customers on passports and visas and undertaking any research as required.- Completing market research on industry and competitor activity. -Disseminating reports to management with insight and action plans.