1. Implement customer VPN solutions over Orange MPLS including managed WAN, managed LAN/WLAN and provide end-to-end testing for the implemented services.2. Validate the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on time and error-free implementation to maximize the quality of the delivered services and customer satisfaction.3. Responsible to carry out new implementation, changes and migrations for the standard and customized customers to achieve… Show more 1. Implement customer VPN solutions over Orange MPLS including managed WAN, managed LAN/WLAN and provide end-to-end testing for the implemented services.2. Validate the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on time and error-free implementation to maximize the quality of the delivered services and customer satisfaction.3. Responsible to carry out new implementation, changes and migrations for the standard and customized customers to achieve on time & right first time delivery of solution and customer satisfaction.4. Provide expert technical consultation to pre-sales, and project managers to validate, and review the technical design of new services sold to the designated customer.5. Provide Tier 4 technical support for incident management and problem management entities stepping in for major operational incidents.6. Implementing and configuring Cisco wireless controllers (2500, 3500 and 5500 Series) and Access points (Local, and Flex connect mode).7. Technologies involved: WAN Protocols/Mediums: Metro Ethernet, PPP and SDWAN.  Routing Protocols: RIP, OSPF, EIGRP, BGP, and PBR.  LAN Protocols: VTP, VLANs, STP, HSRP, VRRP, and RPVST+.  VPN Architectures: Overlay VPN and MPLS VPN.  Network devices: Cisco routers, switches, Wireless LAN Controllers (WLCs), and Access Points.  QOS – IPsec – GREs. Show less

1. Managing & assigning and monitoring the daily tasks for staff at junior levels toachieve the below responsibilities:a) Design and Implement the customer enterprise network solution (Internet orVPN) on local loops, Ethernet, Fiber, Pre-WiMax and Aruba as per thecustomer needs.b) Configuring Cisco routers at the customer site (7200, 2000 series, 1800series, 1900 series, 878, 888, 2900 series and 3000 series) platforms.c) Configuring the customer solution on Cisco… Show more 1. Managing & assigning and monitoring the daily tasks for staff at junior levels toachieve the below responsibilities:a) Design and Implement the customer enterprise network solution (Internet orVPN) on local loops, Ethernet, Fiber, Pre-WiMax and Aruba as per thecustomer needs.b) Configuring Cisco routers at the customer site (7200, 2000 series, 1800series, 1900 series, 878, 888, 2900 series and 3000 series) platforms.c) Configuring the customer solution on Cisco PE’s (7200, 7600 and 10kseries), Juniper PE’s (MX series), and Core Switches (4500 series).d) Configuring the DSLAM ports (Huawei, ZTE and Alcatel) at the exchanges.e) Configuring different types of modems (Zyxel, Aethra, Telendus, and Adtran).f) Configuring the EFM (Ethernet for the First Mile) devices such as (Zhone,Hattres and Adtran).g) Following up with Wireless vendor during installing and activating the PreWiMax connections.H) Handling any fault at the customer network for two weeks (baby-sittingperiod) then hand over the connection to the technical support team.2. Attending Customers meeting to discuss with them about their technical requirements and inquiries. Show less

1. Act as the first and last escalation point for VIP Specific enterprise customers.2. Fixing VIP Enterprise customers' technical problems such as: Routing problems: BGP, MP-BGP, VPN, MPLS layer 2&3, OSPF, EIGRP, RIPV1 and V2. 3. Troubleshooting customers' affecting problems and helping customers in designing and configuring their networks 24/7. 4. Work closely with different units inside and outside operations during service implementations.5. Handle, troubleshoot, follow up… Show more 1. Act as the first and last escalation point for VIP Specific enterprise customers.2. Fixing VIP Enterprise customers' technical problems such as: Routing problems: BGP, MP-BGP, VPN, MPLS layer 2&3, OSPF, EIGRP, RIPV1 and V2. 3. Troubleshooting customers' affecting problems and helping customers in designing and configuring their networks 24/7. 4. Work closely with different units inside and outside operations during service implementations.5. Handle, troubleshoot, follow up, and report daily network incidents and work orders. 6. Installation and configuration of customers’ devices such as Modems and Routers. Show less

1. Guide Front Office engineers how to troubleshoot on Physical issue bet. CE-PE.2. Guide Front Office engineers how to troubleshoot on Routing Protocols bet. CE-PE (BGP, OSPF, EIGRP, RIP).3. Guide Front Office engineers how to configure SHDSL local loop terminations on ATM and IP DSLM’S (Alcatel, Huawei).4. Guide Front Office engineers how to work on different DSLAMs (HUAWEI 5100, 5103, 5600, MSAN, and ZTE).5. Guide Front Office engineers how to troubleshoot on wireless cases… Show more 1. Guide Front Office engineers how to troubleshoot on Physical issue bet. CE-PE.2. Guide Front Office engineers how to troubleshoot on Routing Protocols bet. CE-PE (BGP, OSPF, EIGRP, RIP).3. Guide Front Office engineers how to configure SHDSL local loop terminations on ATM and IP DSLM’S (Alcatel, Huawei).4. Guide Front Office engineers how to work on different DSLAMs (HUAWEI 5100, 5103, 5600, MSAN, and ZTE).5. Guide Front Office engineers how to troubleshoot on wireless cases Solution6. Guide Front Office engineers how to troubleshoot Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication, Orange…). Show less

1. Supporting leased lines & MPLS VPN issues of Enterprise Customers.2. Installation & configuration of customers’ end devices(SHDSL modems, TDM modems, E1 converts and CE/CPE routers).3. Configuring SHDSL local loop terminations on ATM and IP DSLAM’s (Alcatel, Huawei).4. Work on different DSLAMs (HUAWEI 5100, 5103, 5600, MSAN, and ZTE).5. Troubleshooting on the physical issue bet. CE-PE.6. Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP…).7… Show more 1. Supporting leased lines & MPLS VPN issues of Enterprise Customers.2. Installation & configuration of customers’ end devices(SHDSL modems, TDM modems, E1 converts and CE/CPE routers).3. Configuring SHDSL local loop terminations on ATM and IP DSLAM’s (Alcatel, Huawei).4. Work on different DSLAMs (HUAWEI 5100, 5103, 5600, MSAN, and ZTE).5. Troubleshooting on the physical issue bet. CE-PE.6. Troubleshooting PE-CE routing protocols (BGP, OSPF, EIGRP, RIP…).7. Troubleshooting on wireless cases Solutions with different vendors.8. Troubleshooting on Violated and Escalated Cases.9. Troubleshooting network backbone routing and QoS issues.10. Troubleshooting MPLS PE issues on CISCO 7200, 7600, ASR, GSR & Juniper M7i, M10i & M320.11. Troubleshooting on Wireless cases and dealing with different Wireless vendor (Systel, Alkan, Econnect, Next Generation and Pro light). Show less

Support the customer how to configure the ADSL router.Support the customer for any information belongs to ADSL offers, billing issues.