Khaled Emad Email & Phone Number

Al Fujayrah, United Arab Emirates

Cairo, Egypt

Management and resolve customer complaints.Identify and escalate issues to supervisors.Complete call logs and reports.Recognize, document, and alert the management team of trends in customer calls.Route calls to appropriate resources.Follow up customer calls where necessary

Cairo, Egypt

Answered calls professionally.Managing inbound and/or outbound call.Following various communication scripts when speaking to a caller.Identifying customer needs, answering questions and providing solutions/alternatives to issues.Building sustainable customer relationships.Keeping records of all conversations organized.Building product knowledge and Follow up customer calls where necessary.Improving performance and hit goals

Abu Dhabi, United Arab Emirates

• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.• Operating cash registers, managing financial transactions, and balancing drawers. • Achieving established goals.• Directing customers to merchandise within the store.• Increasing in-store sales• Superior product knowledge.• Maintain an orderly appearance throughout the sales floor.• Introducing promotions and opportunities to customers• Cross-selling products to increase purchase amounts

Egypt

- Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints- Shared best practices and knowledge with colleagues and teams helping achieve the sales targets- Followed up ensuring relevant actions were taken on clients complaints- Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications- Handled incoming questions from the clients- Provided feedback of the customers to the management for improving the services

Egypt

- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs- Developed, maintained and utilized diverse client base- Met or exceeded sales, customer service and loyalty program standards- Negotiated prices, terms of sales and service agreements