Khaled Ezzeddine Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

-Ensure that department goals are communicated, understood, and met by hourly associates-Coordinate tasks and work with other departments to ensure that the department runs efficiently-Work with management to ensure that newly hired hourly associates receive orientation training-Counsel hourly associates on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed.-Listen to hourly associates’ suggestions for improving… Show more -Ensure that department goals are communicated, understood, and met by hourly associates-Coordinate tasks and work with other departments to ensure that the department runs efficiently-Work with management to ensure that newly hired hourly associates receive orientation training-Counsel hourly associates on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed.-Listen to hourly associates’ suggestions for improving how work is done and guests are served.-Gain management support as needed to act upon suggestions.-Work with management to ensure that hourly associates have the necessary resources to effectively perform their jobs-Ensure that hourly associates are trained on technical and service aspects of the job-Work with management to ensure that hourly associates clearly understand their job roles, responsibilities, and performance expectations-Address guest concerns, requests, or issues either individually or by enlisting the help of others-Give constructive feedback to hourly associates to help them do their jobs better-Act as a “bridge” between management and hourly associates to facilitate department operation-Collaborate with management to develop and carry-out ideas and procedures to continuously improve department performance-Enforce compliance with LSOP/SOP-Collaborate with management to recognize and celebrate hourly associate performance contributions-Manage basic human resource issues/concerns of hourly associates enlisting the support of management as needed.-Collaborate with management to develop and carry-out ideas and procedures to continuously improve department performance-Participate in Guarantee of Fair Treatment process as an hourly associate’s first point of contact-Conduct day-to-day shift or oversee department operation-Serve as an individual contributor and department role model by performing technical or functional job duties. Show less

I started as a trainee and progressed as an F&B Supervisor dealing directly with customers, taking orders and supervising the serviceScheduled and supervised up to 16 servers; train servers in customer relations and cashiering.Handled extensive billing, check writing, and accounts payable.Responsible for typing duty roster using Microsoft ExcelResponsible for answering e-mails regarding the restaurant operations and other inquiries of the director’s officeResponsible for… Show more I started as a trainee and progressed as an F&B Supervisor dealing directly with customers, taking orders and supervising the serviceScheduled and supervised up to 16 servers; train servers in customer relations and cashiering.Handled extensive billing, check writing, and accounts payable.Responsible for typing duty roster using Microsoft ExcelResponsible for answering e-mails regarding the restaurant operations and other inquiries of the director’s officeResponsible for updating Revenue Book and Purchasing BookResponsible for compiling bill with discounts, adjusted, reprinted or cancelledResponsible for bill processing / Tip completion for the credit card machineResponsible to train servers in customer relations & cashieringResponsible in sequence of serviceResponsible for encoding weekly and monthly inventory using Microsoft ExcelResponsible for handling cash payment using Micros as Point of Sales Show less

*Handling large number of guest usually VIPs, taking orders and supervising the service*Train servers in customer relations and cashiering*Handling extensive billing, check writing, and accounts payable.*Perform monthly inventories of supplies and equipment.*Typing and assists in payroll processing*Responsible for updating Revenue book and Purchasing Book*Duties included corresponding typing, bill processing, and telephone communications with customers and… Show more *Handling large number of guest usually VIPs, taking orders and supervising the service*Train servers in customer relations and cashiering*Handling extensive billing, check writing, and accounts payable.*Perform monthly inventories of supplies and equipment.*Typing and assists in payroll processing*Responsible for updating Revenue book and Purchasing Book*Duties included corresponding typing, bill processing, and telephone communications with customers and suppliers.*Responsible for handling phone calls regarding reservations, take away orders, and giving information or location to an inquiring guest Show less