Khaled Farouk Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Cairo, Egypt

Manage the Company IT Infrastructure, Telecommunications, Security, Systems, Services, Operations and Support in order to ensure the highest business continuity, stability, and security. Manage IT projects ( Systems, Services, Network, Security, and Support ).Ensures applying IT policies, procedures.Ensure reliability, stability, and high availability of IT services and infrastructure equipmentManage all information technology and telephony hardware, software, and services support to end-users to ensure rapid resolution of IT issues.Develop, monitor, and improve IT service operations monthly KPIs to hit higher performance and stability levels.Responsible for risk Assessment for Information technolgy assets aganist cybersecurity threats and recommendation for remediation actions.Development and implementation of operations objectives, policies, and priorities for assigned projects, services, and functional areas.Manage IT service procurement of new IT service assets, solutions, and servicesManage IT service infrastructure assets (Servers, Network Equipment, Security devices, Storage, Backup HW, … etc) to ensure smooth upgrades and migrations against its technology status.Development of IT service operations and projects OPEX and CAPEX budgetResponsible for developing training programs for IT team.Responsible for IT team assessment and performance appraisalNetwork and system administration (including backups, security management, user account management, e-mail system, internet access, and end user support)

Administration of Voice and Data Network for Siemens HQ and remote sites Responsibilities included:WANAdministration, monitoring and troubleshooting Intranet routers (Cisco 2621) in HQ and remote sitesReporting problems and creating tickets on web ticketing tool Planning for connecting new remote sites to HQEnsure that project implementation is done according to schedule and roadmap Defining and/or adapting processes, policies and documentation of all WAN management.Ensure that the service quality meet the SLA with other Depts.LAN Switches configuration (Extreme , Cisco and 3COM)Applying Siemens circulars for Security (IP SEC., RADIUS , Authentication and IEEE 802.1X (EAP-OL)) VLANS and New routes configuration on Core switchMonitoring switches using Network Monitoring Tool.Generating regular KPI reportsPlan for subnet changes and switches reconfigurations according to IP schemas and number of users reallocationsDefining and/or adapting processes, policies and documentation of all LAN management.Handling users tickets in the Help Desk Tool Ensure that the service quality meet the SLA with other Depts.InternetAdministration and configuration of Internet routerAdministration and configuration of Firewall (Cisco Pix)Coordination with ISP for Internet line scheduled maintenance Monitoring Leased Lines capacity and performance using MRTG and PRTG Tools and generate KPI reportsVoice NetworkAdministration of two PBXs (HiPath 4000, HiCom 150)Create and configure Analog, Digital phonesVOIP implementation and support over HiPath 4000 system GSM Lines Configuration and maintenanceAdministration and maintenance DID/DOD AdministrationCheck all the circuits Administration and maintenance Contact with Telecom Billing system Administrate Call Visor billing softwareInfrastructurePlan for new infrastructure New infrastructure installationAdministration and maintenance for telephone nodes

Represents the company in all service activities, full responsible for project execution till handing over to the customer; achieves optimal execution of projects by using the available resources within allocated budget to meet project objectives according to company standard, executes service requests.Responsibilities included:Presentation of Siemens Computer products.Support for hardware and software of servers, PC's and mobile systems for Siemens clients (Military, SITA, National Bank of Egypt, Amadeus, etc.)LAN technical support & troubleshooting.Connecting LANs.Implemented Projects:Army Financial authority: configure LAN switches and Routers (Cisco)to connect remote sites all over Egypt Mobica Factory: configure LAN switches (3COM) (aggregation and stacking) between factory premises. Alex Petroleum: configure LAN switches (Cisco)Social fund for development: Install win 2003 and configuring RAID on Siemens servers, configuring routers for remote sites and remote access.League Of Arab State: Troubleshooting and repairing RAID controllers, Install Win2003 server and Domain Controllers Bibliotheca Alexandrina: maintenance of Siemens PCs, Laptops and ServersMinistry Of Military Production: full responsibility for severs handover to customer and installation of Solaris 9 and oracle 10 g allover 21 site with team workingDresdner Bank: Network migration and transfer all the civil work and cabling of the bank to a new site, Re-assigning of servers functions, installation and configuration of (Domain Controller) and other servers.Amadeus Egypt: Installation and configuration of all software/hardware and network configuration for Amadeus sites.

Diploma Of Education, Network Design Diploma, Distinction.

Bachelor, Communication And Electronics Engineering

Graduation project: Supporting of mobility and re-routing over ATM network simulator, using ANSII C, C++, and Visual C++. Graduation.

General Secondary Cerificate