Khaled Gamal Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Abu Dhabi, United Arab Emirates

• Assist with a range of administrative services such as providing front-line services, answering telephone calls, taking messages, responding to routine enquiries and data entry.• Undertake inventory processing, receive and assist with stock control and stocktakes, and input data into the point of sale system. • Generate management reports and monitor gross margins, stock write-offs and wastage, as well as reporting discrepancies in stock. • Provide suggestions about improvement of services and participate in activities to ensure a positive workplace culture • Provide high-levels of customer service including transacting sales and assisting in the day to day retail operations, in accordance with prescribed practices and protocols • Provide basic advice to students, staff, visitors and other stakeholders • Maintain open and effective channels of communication with staff, clients and other stakeholders

Cairo , Egypt

• Managed team of medical support personnel.• Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.• Greeted each patient pleasantly and provided the desk sheet for sign-in.• Obtained payments from patients and scanned identification and insurance cards.• Carefully wrote down all phone messages and relayed them to the appropriate personnel.• Answered the phone by the second ring and greeted callers enthusiastically.• Ensured the waiting room looked neat and organized at all times.• Checked patient data including insurance, demographic and health history to ensure all information was current.• Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.• Provided on-call care at all times of day and night.• Recruited, hired, trained and coached on average of [12] new employees per year.• Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.• Strong leader for nursing personnel assigned to the unit/shift.• Assigned employee areas, scheduled staff breaks and authorized overtime.• Assisted in resolving and satisfying client requests and internal operational issues.• Processed monthly reports for department performance.• Provided all daily living tasks to enhance quality of life for elderly patients.• Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.

Cairo Governorate, Egypt

• Answered an average of [100] calls per day by addressing customer inquiries, solving problems and providing new product information.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Handled all customer relations issues in a gracious manner and in accordance with company policies.• Learned, referenced and applied product knowledge information.• Executed in-season pricing strategies, including promotions and markdowns to reach financial targets .• Coordinated between billing department and customers to resolve problems.• Educated customers about the brand to incite excitement about the company's mission and values.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Set up and explained new membership contracts.• Worked night and weekend shifts during holiday season, securing orders .• Responded to all customer inquiries thoroughly and professionally.• Asked open-ended questions to assess customer needs.• Answered product questions with up-to-date knowledge of sales and store promotions.• Documented all customer inquiries and comments thoroughly and quickly.