provide customer and passengers with the highest quality service

Providing high level service for Arabic and English speaking customers worldwide via email and telephone. Identify and resolve issues. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards Generating Financial and Administrative reports. Support other assigned functions. Achieving and exceeding assigned targets

• Provide upscale guest service experiences for clients throughout their visit.• Coordinate with internal staff, vendors, and others to establish needs for events, and serve as liaison to senior level executives.• Actively listen to and resolve complaints• Handling event logistics and requisitions.• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns• Welcome and usher gusts during award competition event (MC – Master of Ceremony for ADIB)• Animating children during the event.• Hiring and assembling event team.• Appraise team’s performance and produce regular reports

Load control & Flight operations Aeronautical activities and weather condition analysis to ensure safe departure of aircrafts with maximum payload. Ramp handling Loading and unloading of aircraft Safety Technical support Ground power units and portable AC units. Cargo services Warehouse control Export cargo acceptance procedure. Customs controls Handling dangerous & valuable goods. Private aviation: Introduction to the VIP services and high-quality flight standards

Coordinate with internal staff, vendors, and others to establish needs for events, and serve as liaison to senior level executives. Assist in event even logistics. Welcome and usher gusts during major international events. Respond to complaints and find the appropriate solution Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Organizing arrival of VIP clients, and coordinating with Chef of Security regarding transportation. Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

Handled customer requests. Identify and resolve customer issues Register new customers. Supports other departments, scheduling appointments, maintaining records and information. Maintains quality service by following organization standards