Khaled Hamza Email and Phone Number

Consulting with client companies across Saudi Arabia in the digital media and marketing space- Caretaker of the pitch process- Execution of Technology Transformation Audits: websites | software solutions | social media channels - Providing support and leadership to staff to optimizing their performance in producing simple solutions to complex problems- Create annual plan to align eDesigns priorities & capacities with new client growth- Create new business strategies & processes- Actively curious about eDesigns staff & culture, our industry, the client’s personality & category & understanding the true value of our sales proposition- Building the eDesign brand externally & a new business culture internally- Drive change through eDesigns marketing & sales practices by defining an ideal client profile & qualifying which clients are a good fit & determining value through pricing- Setting & managing expectations with clients thereby ensuring that we exceed expectations - Creating an accurate picture of what it will be like to work with eDesign; communicating the organizations values, personality & culture- Customer retention

- Identify trendsetter ideas through research of industry, related events, publications and announcements, tracking individual contributors and their accomplishments- Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities. - Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. - Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. - Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. - Protect organization’s value by keeping information confidential. - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Working as a third-party lead auditor performing various types audits as required by clients:- Social compliance audits, technical audits and quality audits. - Assessments of facilities capacities and capabilities. Have a proper knowledge of all USA and EU clients for their compliance standards and have the ability to conduct audits in different countries such as: Egypt, Jordan, Morocco and UAE.

A team player in BDD Department,and, Sales and Marketing team department, the role included:- Negotiating new business and plan the growth of meanwhile customers- Follow on sales reads after shipping order and dealing with all developments- Production analysis for forecast plan presented by buyers. A team player in Quality Management Systems department as an ISO 9001-2000 representative for the company, working with all departments to maintain ISO requirements and do monthly internal audits to check if there are any non-conformities and then initiate corrective action plans and follow up on their completion. A team player in Merchandising and Foreign customer service department, responsible for communicating with buyers, designers, and production teams in developments including current production Navigating customer websites to view company regulations, processes and proceduresAttending and sharing in social/ethical audits and also product safety technical audits applied to the factory from the customers end by third party or the customer directly, note all non-conformities and work on corrective action plan - (CAP) - advised by auditors Handling clearance of all non-conformities and report same to senior management Handling the facility profile in SEDEX program. Controlling the following certifications:- WRAP certificate- Oekotex Class I and Class II- C-TPAT (GSV)- GOTS- EU Flower, and Soil Association.

Project Manager / Quality Management Manager 2005 - To 2006 (Algeria Branch) Project Manager between Operations (ERICSSON- Algeria) and AdministrationResponsible for managing the BTS and Switch project coordination by supervising the site completion, and handing over to the client with completed installations as requiredsites audit and reservation’s clearance to enable final inspection by the client (DJEZZY). QMS Manager / Quality Control Manager 2003 - To 2005 (Head Office) Cairo – Maadi) Internal quality audits and revisions required for Operations Department (BTS/ Switch /IE/Engineering/Finance) in accordance with ISO 9001-2000. Supervising all technical audits being run to customer (Vodafone) BTS Sites and sending feedback to operationsMonthly analysis to all technical auditsResponsible for all audits CAP’S to be completed and reported to senior management, and conducting monthly audits within the process to confirm adherence to client requirements

Foreign Customer Service Representative responsible for following up all customer requirements, modifications, approvals, and shipping of goods as per delivery date committed to the customer.