 Accountable for managing and ensuring smooth operations of the billing, reading and metering functions. Successful in managing and meeting billing targets and related KPIs; achieved over 50% of billing as against the last year. Managing, planning and enhancing the reading process in addition to implementing the metering projects and implementing necessary enhancements. Implementing necessary measures to enhance the billing process and procedures as well as ensuring delivery of outstanding customer service for maximum customer satisfaction level. Involving in maximising overall revenues and percentage of adherence in addition to assuring accurate reading of meters to make bills for the customers. Covering Makkah city with Automatic Meter Reader (AMR) to increase accuracy of billing.

 Effectively led all customer service channels, including front offices and water conservation section. Strategically planned, managed and improved overall performance of the customer service department. Played an integral role in improving average waiting time from 50 minutes to 30 minutes, further assuring delivery of exceptional customer carer. Undertook necessary actions to minimise complaint closure time of high bills from 10 days to 4 days. Monitored customer service delivery at front-office section; implemented appropriate initiatives and enhanced service time from 15 minutes to 8 minutes.

 Undertook responsibility of maximising revenues and enhancing organisational performance while implementing necessary improvements as per current market trends. Overseen and ensured smooth operations of all departments. Successful in increasing annual revenues from SAR 30M to SAR 70M in just two years as well as increasing manpower. Defined new markets to increase revenues in addition to developing and implementing policies.

 Served as a production engineer in medium and high voltage department; performed assigned duties as per set work plan. Assumed responsibilities of in process quality control engineer in addition to supervising drawing and stranding activities. Undertook training in various production phases, such as drawing and stranding, low voltage and building wire, medium and high voltage, extra high voltage, etc. Acquired thorough knowledge related to different departments of the company, such as planning, technical, die shop, quality control, SAP (data entries), maintenance and raw material.

supervising installation of fire fighting system supervise plumping works