Khaled Hussein Email & Phone Number

Riyadh, Sa

Saudi Arabia

Saudi Arabia

Saudi Arabia

Cairo Governorate, Egypt

• Implement software development life-cycle methodology for Mega IT projects to achieve KSA Vision 2030• Responsible for delivering Complex IT project among Egypt & KSA for different Microsoft platforms [EPM & SharePoint]• Develop and maintain information technology plans which outline project status individual tasks, milestones, completion estimates, and resource allocation• Coordinate roll-out of beta and production releases• Inspect projects for quality assurance• Ensure customer satisfaction through post-project debrief with clients• Document all estimates, project statuses, and project completion paperwork• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.• Plan for and manage change.• Report on variances to the approved project baseline.• Close the project to formalize acceptance of the project result and release project resources.• Interface and communicate with project team, management and stakeholders.• Perform gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors• Lead project teams consisting of cross- functional, global groups, directly supervise staff, assign responsibility to members and monitor progress.

Egypt

• Give clear directions and instructions to both team members and stakeholders about external factors, to enable them carryout their duties effectively.• Oversee the performance of Technical & Non- Technical Project teams, with regular mentoring and support to further develop their ability to manage their respective domains; maintain projects portfolio and reporting.• Clarify the duties, roles and functions of team members between both prospective competing team members and their superiors.• Encourage contributions and input from team members and other key stake holders on the project and acknowledge efforts made by team members and reward them accordingly• Give clear and unbiased assessment of the movement and nature of projects in relations to production cost and expenses• Determine the appropriate time to make advancement on projects and move on to further stages. Also, acknowledge when certain strategies aren’t effective and implement change of plans• Carryout constant evaluation and adjustment within a specific period of time to ensure that both internal and external factors do not suffer• Maintain direct and open interaction with line managers to make sure all resources needed for the project are available and also consider the negotiation of amendments to project plans to achieve best offers• Ensure program and project delivery teams undertake relevant operational requirements such as permits to work, training, supervision, field leadership, risk assessments• Ensure full transparency on Program/Project pipeline, progress and budgets.• Identifies and owns material Enterprise Systems risks and ensures adequate controls in place for each program/project• Recruiting project staff and consultants.• Coordinate management and technical decisions.

• Participating during the presales to support during the bidding process.• Leading multiple related different solutions projects and Create smooth communication through the best practices PMBOK.• Manage and control the execution of the program management plan across all program projects.• Monitor and control the quality of the program management plan.• Develop the overall framework and standardize the Organizational Process Assets (OPAs) – processes, forms & tools - that are required for GEO (Global Enterprise Operations) to demonstrate excellence in executing its strategy and delivering its projects by removing complexity and improving efficiency.• Driving Project Life Cycle Efficiency Model.• Knowledge of different contracts types utilized in Vodafone global enterprise core service deployment.• Supports the Global Service Manager in delivering a global project in time and to budget through the above.• Ongoing management of key process stakeholders at all levels within VGE and the Local Markets.• Apply mitigation plan to assure the progress is in line with the plan.• Define and agree weekly progress reporting requirements.• Identify process improvements and opportunities to drive further revenue delivery.• Monitor and measure each VGE contract implementation and assist in the production of the WIP (Work In Progress Report) for VGE.• Ongoing management of key process stakeholders at all levels within VGE and the Local Markets.• Identify process improvements and opportunities to drive further revenue delivery.• Conduct program closure and ensure benefit realization.

Egypt

• Telecom Expense Management Solution Projects providing Incident, Problem, Event, Major Incident, Service Request and Access Management to Vodafone Global Enterprise Corporate Customers.• Manage and control the execution of the program management plan across all program projects• Subject Matter Expert for all Vodafone Global Enterprise Telecom Expense Management related solutions/services supported by the team (Vodafone Telecoms Management ‘VTM’, VTM-Entry Level, Vodafone Spend Analytics ‘VSA’, VMTM and Vodafone Spend Manager ‘VSM’).• Providing first line & second line technical support for VGE customers across the Vodafone footprint globally to VGE products and solutions related issues on 24/7 technical Service Desk bases within agreed SLAs.• The team serves as a Single Point of Contact to meet the technical communications needs of the MNCs, local OPCOs (OPCO: Operating Company), Partners, Affiliates, 2nd level providers and vendors. Log incident, perform diagnostics and analysis of the issue, resolve or escalate it to the relevant stakeholder, follow up and close case upon resolution. along with IT Service Continuity Management according to ITIL Standards.• Closely manage the day to day delivery activities with the assigned project team.• Conduct progress review meetings with internal project team and apply corrective actions when needed.• Manage projects related risks and conduct weekly mitigation reviews with internal stakeholders.• Report progress to program manager on weekly basis

Egypt

Essence of Role/Key Accountabilities• Providing full technical training for newcomers joining Vodafone International service.• Coordinating all training deliverables, logistics and inventories.• Cross functioning between the departments.• Building up training materials required for the trainees.• Job description:• Second line Technical support.• Providing Technical solutions over the phone for Vodafone UK customers regarding Telecommunication industry provided by Vodafone in the UK, for instance (3G, HSDPA, Blackberry services, IPhones, ADSL and USB Broadband).• Blackberry• Supporting RIM devices (Blackberry) as in Hardware, Software and Data.• Providing Blackberry business and personal features. • IPhone• Providing technical solution for I phone device as in Hardware, Software and Data.• Troubleshooting ITunes software errors.• ADSL and Broadband• Handling customer inquiries installing Vodafone internet services Via ADSL or Broadband Modem.• Providing technical solutions for Microsoft and Apple OS.• Trouble shooting Software, hardware and network errors.

Egypt

- Second line Technical support.- Providing Technical solutions over the phone for Vodafone UK customers regarding Telecommunication industry provided by Vodafone in the UK, for instance (3G, HSDPA, Blackberry services, IPhones, ADSL and USB Broadband). Job Specification:o Blackberry- Supporting RIM devices (Blackberry) as in Hardware, Software and Data.- Providing Blackberry business and personal features. o IPhone- Providing technical solution for I phone device as in Hardware, Software and Data.- Troubleshooting ITunes software errors.o Broadband- Handling customer inquiries installing Vodafone internet services Via ADSL or Broadband Modem.- Providing technical solutions for Microsoft and Apple OS.- Trouble shooting Software, hardware and network errors.