Outsourced to VOIS Egypt as Senior Infrastructure System Engineer (Active Directory & TPS) with the following Tasks :Provide a second level of escalation (L3 support) for Office IT operations, supportingany Global Active Directory, TPS, ADFS, AD Connect, Office 365 and License assignment. Works on assignments that are extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Works independently and has ability to handle most unique situations. Involved in performance analysis, capacity analysis andconfiguration management for servers.End to End ownership of supported services and a acts as mentor for L1 support professionals, participates in training sessions for new comers. Responsible of maintaining and achieving the agreed SLA.Technical Operation: Manage the platform backend servers. Ensure to meet the systems availabilityfor all the backend systems excluding planned outage. Follow-up on the daily health checks and fixproblems once they appear on a server. Insure to solve assigned Trouble Tickets (TTS) for thesupported systems within SLA.Customer Management: Meet with customers at management and professional level on weeklybases; track complaints, requirements and report.Crisis Management & Escalations: Managing any crisis related to the system. Escalate to vendor andmanagement when needed. Follow the crisis management process.Communication: Notify & escalate status to the Technical Lead, Authentication team. Communicatewith cross functional groups and committees as required to handle cross projects or issues.

Performs client consultation: Get involved in the requirements gathering process from the customer then Plans, designs, implements and assist in conducting professional demos and presentations for Clients.Support the sales team in the analysis and presentation of a suite of products and services to existing and prospective clients.Investigating new technologies and third party components and staying on top of technology to innovate new products and services.Engaging with Sales in the field for meetings and presentations.

The Senior WINTEL engineer role analyzes, recommends and implements new technologies, standards, processes, tools and techniques. He/she also reviews infrastructure and platform designs to select appropriate technology and ensures efficient use of resources and integration of multiple and heterogeneous systems and technologies.

Qatar Financial Center Systems Engineer QFC is a financial and business centre established by the government of Qatar in 2005 to attract international financial services and multinational corporations to grow and develop the market for financial services in the region. My responsibilities are Systems Design, Support and implementation.Job Responsibilities•Fully support the Microsoft systems and applications in the Centre.•Manage, support, and maintain active directory servers.•Manage, support, and maintain Microsoft Exchange 2003\2007.•Upgrade exchange 2003 To Exchange 2007 without downtime.•Support the Mail Archiving solution using HP RISS.•Managing HP EVA 4000 SAN•Manage, support, and maintain Microsoft Enterprise ISA servers 2006 and internet access.•Manage, support, and maintain Symantec solutions Bright Mail, Endpoint Security and Endpoint Encryption. •Review and maintain daily, weekly, and monthly backup tasks using VERITAS EXEC 12.5 and Netbackup 6.5•Support Citrix 4.5•Administrate, support, and maintain Microsoft SMS 2003\SCCM server.•Using SMS 2003\SCCM server to automate software update and software installation•Monitoring LAN servers using SCOM 2007.•Planning and implementing Disaster Recovery site to maintain QFCA data replicated to DR site•Provide pro-active support for all Microsoft systems to keep it up, running, secure, and updated with the last technology.•Design, administrate and Support SharePoint 2007 as a document management solution.•Right fax solution support and administration.•short messaging solution support.•Hyper V administration and Support•Design, support and administer IT infrastructure for the new subsidiaries (QIS and QFCJ) •Preparation of RFPs for purchase of new system in line with Business Requirements of user department and ensuring incoming system complies with Technical and Infrastructure requirements of the organization.

Orange Business services, a member of the France Telecom Group, as Security solutions Engineer. Orange is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers.Job Responsibilities• Monitoring & Support for Equant Basic Network Services & Their Systems.• 2nd level troubleshooting support via telephone, email, and Equant’s “Clarify” trouble ticket system of the following services and systems:o DNS services on the following networks: Internet, Controlnet, Equant Internal Network, N-IVR, IP/VPN, Async56k (55 servers)o SMTP Backup Relay services on Internet (3 servers)o NNTP Relay servers on Internet (10 servers)o TACACS: Internal and Customer-shared Tacacs services (10 servers)o VoIP Gatekeeper servers (2 nodes, each node consisting of 20 systems)o DHCP services for specific Equant customers systems (3 servers)o DHCP services for Equant Internal Network (8 servers)o Various other systems (Big Brother monitoring server, etc.)• Provisioning Activities on the following serviceso DNS services on following networks: Internet, Controlnet, Equant Internal Network, N-IVR, IP/VPN, Async56ko SMTP Backup Relayso Tacacs: Customer-shared tacacs serviceo DHCP: Equant Internal Network DHCP serviceso NNTP relays• Collaborate with NT&SS Paris team on projects concerning system and application upgrades and evolution for the above-listed systems and services

EBLA is a leading Gold certified Microsoft Large Account reseller and service provider for the Government sector in Kuwait and in Qatar and has been awarded the distinction of being an Advanced Infrastructure solution partner for Microsoft. EBLA is also a master Value Added Reseller for FileNet Enterprise Content Management solutions in the Gulf Countries and is an enterprise solution partner for Messrs. Computer Associates (CA) for their System Management and Security solutions.Job Responsibilities• Leading company to provide the service for Microsoft Qatar Customers and for governmental entities. • Design and technical writing for new Projects and.• Design a high reliable solutions using the latest technology and a secure solution• Installing, Managing different types of Operating Systems including (Windows 2003 Server.• Active Directory design and implementation.• Mail Exchange 2003 design and implementation.• SMS 2003 and WSUS design and implementation.• System Administrator of Windows 2000 and Windows 2003 Server operating systems, the work includes configuration, setting up, and interconnecting between these different Operating Systems• Keep Customer satisfaction.

Date Attended : Nov. 2004 – May 2005Employer : BITOrganization Name : Industrial Development Bank of Egypt Job Description : Technical Project Manager & Systems EngineerJob Responsibilities• Outsourced project manager and team leader. • Design a high reliable solutions using the latest technology and a secure solution• Installing, Managing different types of Operating Systems including Windows 2003 Server.• Active Directory design and implementation.• Mail Exchange 2003 design and implementation.• SMS 2003 design and implementation.• System Administrator of Windows 2000 and Windows 2003 Server operating systems, the work includes configuration, setting up, and interconnecting between these different Operating Systems• Keep Customer satisfaction. Date Attended : July 2003 – Nov. 2004 Employer : BITOrganization Name : Ministry of foreign trade - Egyptian commercial service.Job Description : System Administrator and Security Specialist.Job Responsibilities• Windows server 2000 administrator.• Network Security administrator (Snort IDS, PIX Firewall, ISA 2000).• Administrate and maintain the operation of Novel services ( Email, File service)• Administrate Surf control as a web content filter.• Providing users help desk.