Khaled Issa Email & Phone Number

Cairo, Egypt

Manage data from internal and external sourcesCompile data into a digestible planogramAnalyze dataPresent your findings to managementEnsure that all data is accurate and properly organized

Egypt

Egypt

-Improve customer service experience, create engaged customers and facilitate organic growth-Set a clear mission and deploy strategies focused towards that mission-Develop service procedures, policies and standards-Keep accurate records and document customer service actions and discussions-Helping to build good customer relations-Recruiting staff and doing appraisals-Arranging staff meetings-Training and development-Handling complaints and queries (from customers… Show more -Improve customer service experience, create engaged customers and facilitate organic growth-Set a clear mission and deploy strategies focused towards that mission-Develop service procedures, policies and standards-Keep accurate records and document customer service actions and discussions-Helping to build good customer relations-Recruiting staff and doing appraisals-Arranging staff meetings-Training and development-Handling complaints and queries (from customers and staff) Show less

Cairo Governorate, Egypt

•Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction.•Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves promotional material, product training•Responsible for reviewing product data to ensure that the products are up to date on new… Show more •Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction.•Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves promotional material, product training•Responsible for reviewing product data to ensure that the products are up to date on new developments regarding the companies or competitors product•Determines customers' needs and desires by specifying the research needed to obtain market information.•recommends the nature and scope of present and future products by reviewing product specifications and requirements; appraising new product ideas and/or products.•introduces and markets new products by developing time-integrated plans with sales and marketing.•Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.•Completes operational requirements by scheduling and assigning employees; following up on work results.•Maintains professional and technical knowledge by attending workshops; reviewing professional publications; establishing personal networks with professionals. •Contributes to team effort by accomplishing related results as needed.•assist with the development of the marketing tools , promotion and sales ads in accordance with the annual marketing plan.•Responsible for preparing product forecasts. Show less

• Quotes processing:1. Material reviewing the program and bring out the illustrative sentences for clients including ticket explained.2. send it to the customer for a period of six times after the program ends3. In the case of the inability to take out the Quotes are referenced to the records.• Questionnaire processing:1. Review the Material and bring out the general questions of the program covers all the Outline.2. Give questions to the trainees at the beginning of… Show more • Quotes processing:1. Material reviewing the program and bring out the illustrative sentences for clients including ticket explained.2. send it to the customer for a period of six times after the program ends3. In the case of the inability to take out the Quotes are referenced to the records.• Questionnaire processing:1. Review the Material and bring out the general questions of the program covers all the Outline.2. Give questions to the trainees at the beginning of the program to determine the extent of their need for the program and the extent of their understanding of the contents of the program.3. Questions re trainees after completion of the program to see how they benefit from the program.• lecturers reports about the program:1. The official of the training department to inform the lecturer work report at the end of the program shows customers the level and scientific material and any problems encountered during the submission of the program and the most important positive points and negative points in the main program.2. receipt of the report of the lecturer and discussed in the points contained therein and make sure correct all the errors in the following program.• lecturers' fees:1. Review of Attendance to make sure the actual number of hours that the lecturer explain it.2. record the number of hours of lectures and lecturers' fees and a review of the number of hours with the financial management books.3. Delivery lecturers fees.• Follow-up programs outside the company:1. programs implemented outside the presence of the company's headquarters to make sure the quality of training and make sure to cover all the points required to explain and make sure that there are no problems during the program and solve them if found. Show less