Contributes in establishment of a comprehensive compliance program in line with regulatory changes, laws, policies and procedures.Develops the bank’s compliance procedures, forms and monitoring systems and develop process to continuously identify and remain current with all compliance requirements of the bank to keep pace with local regulations, requirements and international developments if applicable. Obtain Chief Compliance Officer’s approval thereon, prior to circulation for… Show more Contributes in establishment of a comprehensive compliance program in line with regulatory changes, laws, policies and procedures.Develops the bank’s compliance procedures, forms and monitoring systems and develop process to continuously identify and remain current with all compliance requirements of the bank to keep pace with local regulations, requirements and international developments if applicable. Obtain Chief Compliance Officer’s approval thereon, prior to circulation for implementation.Monitors the initiation of policies and programs with the Chief Compliance Officer to encourage staff members to abide by regulations. Extend the corporate governance and compliance knowledge to all staff members.Verifies full abidance by local laws and CBE regulations in all internal policies and procedures within the Bank to eliminate the possibility of exposure to penalties.Updates staff with laws and regulations and any amendments thereto and update the dept. Website for easy reference.Provides direction to subordinates for achievement of pre-set corporate governance goals.Monitors changes in laws, regulations and trends related to all rules and regulations governing all the bank and update bank staff, Senior Management, and the Board of Directors accordingly.Ensure Updating all changes and circulars to the Compliance Regulatory / Law Library website and advise all staff / concerned departments / business units within the bank of new policies, procedures and regulations the bank portal.Provides guidance for establishment of controls for mitigation of detected risks (ex. Financial exposure, Reputation, Legal action, etc...).Assesses the Risk to reach a correct balance between implementing bank strategy and abiding by controls to help achieving same without giving away controls /breaches. Show less

Conducts independent internal investigations for compliance related issues and coordinate with related parties to ensure timely implementation of corrective action plans in response to detected deficiencies and complaints.Updates all changes and circulars to the Compliance Regulatory / Law Library website and advise all staff / concerned departments / business units within the bank of new policies, procedures and regulations on Portal accessible to all staff members, by constant update of… Show more Conducts independent internal investigations for compliance related issues and coordinate with related parties to ensure timely implementation of corrective action plans in response to detected deficiencies and complaints.Updates all changes and circulars to the Compliance Regulatory / Law Library website and advise all staff / concerned departments / business units within the bank of new policies, procedures and regulations on Portal accessible to all staff members, by constant update of new regulations or procedures received from CBE / local regulators.Coordinates with the Compliance and Corporate Governance Head for the initiation of policies and programs to encourage staff members to abide by regulation.Verifies full abidance by local laws and CBE regulations in all internal policies and procedures within the Bank to eliminate the possibility of exposure to penalties.Contributes in development of bank's compliance procedures, forms and monitoring systems and develop process to continuously identify and remain current with all compliance requirements of the bank to keep pace with local regulations, requirements and international developments (if applicable), subject to approval of the Compliance and Corporate Governance Head. Participates in preparation of periodical report on compliance and corporate governance activities including comments / requirements, Board of Directors resolution (if any) and present to the Corporate Governance Head for approval. Show less

Reviewing existing processes and related SLAs, with a view to identifying weaknesses or areas for improvement based on weekly and monthly outcomes. Collating, processing and reporting on key service performance data (turnaround times-TAT) for designated processes assisting in management reporting and performance management. Manage business service catalogues on designated areas. Implement service review cultural concepts including service meetings, and enhancements. To review validity… Show more Reviewing existing processes and related SLAs, with a view to identifying weaknesses or areas for improvement based on weekly and monthly outcomes. Collating, processing and reporting on key service performance data (turnaround times-TAT) for designated processes assisting in management reporting and performance management. Manage business service catalogues on designated areas. Implement service review cultural concepts including service meetings, and enhancements. To review validity and applicability of agreed upon KPI targets within all SLAs in addition to the department’s internal balance score card (BSC). This role is extendable to cover any other business function requirement upon demand on assignment bases.Supporting compiling, implementing and management of Service Level Agreements (SLA) between bank functions and the wider business. Show less

Co-operate with team members as one team to deliver High quality of service to our customers (OPS/Branches) related to all accounts opening , non – financial modifications ,, irregular accounts Debit and cash back cards Pins Codes and online banking registration.Meet governance, risk management, controls and compliance regulations & aware of Bank Policies & Procedures to minimize any kind of risk & audit comments in future.Handling daily requests received from OPS/Branches… Show more Co-operate with team members as one team to deliver High quality of service to our customers (OPS/Branches) related to all accounts opening , non – financial modifications ,, irregular accounts Debit and cash back cards Pins Codes and online banking registration.Meet governance, risk management, controls and compliance regulations & aware of Bank Policies & Procedures to minimize any kind of risk & audit comments in future.Handling daily requests received from OPS/Branches insufficient & in smooth time - Providing world-class standard of service to customers as well as business partners Show less

Handling requests received from our customers in sufficient & in smooth time - Providing world class standard of service to customers.Co-operate with team members as one team to deliver High quality of service to our customersAchieved the branch target( Assets & Liabilities ) 2008-2009-2010.