Khaled Labib Email & Phone Number

North Ras Al Khaimah, United Arab Emirates

Dubai, United Arab Emirates

•Manage team by offering support and constructive feedback to improve skills and maximize potential.•Maintained positive, professional working environment to optimize staff and customer satisfaction.•Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.•Used excellent problem – solving and issue – resolution strategies to recrify difficulties quickly and effectively.•Coached and monitor junior team members, regularly assessing knowledge gaps and implementing corrective actions.

Egypt

•Acted as the main point for clients regarding all company matters and account queries.•Manage key accounts matters including solving issues, updating on project milestones and mange other communications. •Prepared and presented technical and commercial offers to client based on company standards.•Open new channels for productions services.•Manage the warehouse movement.•Dealing with Phillip Morris International (PMI) in maintaining all Duty – Free units.

Egypt

•Monitored customer interaction, liaising with customer relationship team to drive exceptional service delivery.•Prepared reports and presentations detailing business development activities and outlining new initiatives.•Delivered monthly, quarterly and annual forecasting reports, identifying areas for growth and celebrating revenue success.•Initiated marketing campaigns to increase brand awareness and grow customer base.•Address and resolved customer complains, utilizing persuasive retention techniques and consistent account follow up.•Maintain up – to – up knowledge of industry, target accounts and competitive landscape.

Cairo, Egypt

•Managed administrative staff workflow and trained new hires on office procedures and policies.•Identify problems in the operations process and resolved in a timely manner.•Handling the company conference logistics, booking rooms and arranging travel when necessary.•Coordinate and managed project tasks to support project delivery within establishes budget and timelines.•Co-ordinate all company signs installation (POSs-Distributor-Super dealer)