Systems Operations Analyst Senior
CurrentAs a Senior Application Support Engineer within the Market Map™ Operation team, A real-time solution that provides global market data, news and analysis. My main responsibilities are:• Managed and operated production and DR servers, which include more than 300 servers divided into various categories: Windows , virtual machines (VMs) and Linux, such as those using Squid Proxy, Nagios.• Governed incident, problem and interruption tickets (creation, follow-up, resolution) effectively in accordance with the SLA defined by working closely with the relevant support staff.• Availed Nagios, Hosted on 8 Linux box, as well as SITEMON, an internal tool, allows to monitor more than 2000 services resulting in a 25% reduction in undetected system anomalies and elevating overall IT systems reliability.• Consolidated PowerShell Scripting allows us to convert recurring tasks into automated scripts, reducing the operations of manual management constraints (Toil) by 50%.• Ensured the management and sustainability of 50+ Perl scripts developed by the former OPS team leader to ensure that these tools remain effective and adapted to current needs.• Mastered best practices in deployment of JIRA, RFC, Optimization, Packages contingency plans and disaster recovery ensuring 95+% services availability rates• Planned and implemented successful IT projects demonstrated in the acquisition of key results ahead of planned ETA by 35 % .• skilled in mentoring team members which leveraged skills & expertise leading to a 50% reduction in initial training times .• A highly organized, detail-oriented and diligent person who is able to perform multiple tasks effectively in a rapidly changing environment and make critical decisions quickly and efficiently.
