Khaled Said Email & Phone Number

Vaughan, On, Ca

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Managed a team of 10 engineers responsible for providing level 2 and 3 technical service/support for the entire exchange and all it's features. This includes troubleshooting, root causing and deploying hot-fixes for all technical issues. Root causes are addressed through automation and tooling as well as working with development teams to coordinate patches.

Toronto, Ontario, Ca

Built and managed a DevOps group of 9 people who were responsible for handling deployments, scaling out the platform and monitoring the health of our systems.During this time I was also managing the technical support team which I grew to 10 people.

Started as a test engineer and grew to lead a team of 12 engineers to build the first automated regression suite for a major client facing product.During this time I also hired to create the first dedicated technical support team at the company that would be responsible for all technical escalations across all our product offerings.

London, Ontario, Ca

ERTH Business Technologies, Toronto, Ontario• Developed and maintained test plans for system testing and UAT through organizing test coverage meetings with BA and QA team to ensure that testing met expectations.• Participated in requirements identification meetings, development/testing estimation meetings, daily scrum meetings, and test plan review meetings.• Created automated functional test scripts and supporting test data to improve testing run times.• Conducted system testing, regression testing, and UAT on all of our products including web-based applications.• Assisted developers to document and debug complex issues encountered during testing.• Maintained good communication with business analysts, developers, and project managers to ensure the quality of testing.• Worked on multiple key projects simultaneously; all of which had very close and strict deadlines.• Participated in “Lessons Learned” post-mortem meetings to improve current processes.

Ca

• Maintained lines of communication with retailers (Bruce Power, Shell Energy, etc.) and local distribution centers (Toronto Hydro, PowerStream, etc.).• Carried daily operations with team members on our customer billing system using SQL for data analysis.• Worked on projects where rapid responses were required to clients and colleagues.• Created daily, weekly and monthly checklists to monitor transactions and secure the normal operation of the business.• Created and maintained documentation for all of our products and processes.• Improved daily tasks/reports where possible with automation.• Conducted user acceptance testing (UAT) of new releases for many of our products.• Participated in disaster recovery training.

• Managed a network for 12 McDonald’s franchise locations assisting them with networking and technical issues.• Demonstrated proven ability to lead various initiatives to ensure that the business is running at its best.• Provided technical support to staff in all locations via remote access or on site.