Khaled Mostafa Email & Phone Number

Saudi Arabia

Delivery Service Director.

Saudi Arabia

Main accountability & Responsibilities :• participating in Design and implement business strategies, plans, and procedures• Set comprehensive goals for performance and growth.• Work with operations & marketing teams to set a budget and project profits and losses.• Managing budgets and costs effectively in respect of the planning process.• Establish targets, KPI’s, schedules, policies and procedures, Implementation of any new policies and procedures relating to the production process.• Combine critical thinking and practical leadership to create a culture of innovation within the entire business.• Manage all and day-to-day operations within budgeted guidelines and to the highest standards.• Communicate superior knowledge of purpose, core values, mission, strategy, vision, and operations.• Preserve excellent levels of internal and external customer service.• Implement operational best practices.• Assist in Designing exceptional menus, and continuously make necessary improvements.• Identify customers’ needs and respond proactively to all of their concerns• Lead team by attracting, recruiting, training and appraising talented personnel.• Training of staff and managers to ensure that everyone is performing adequately in their role.• Providing a leadership support function to teams and motivating staff to achieve goals.• Ensuring key performance indicators are in place and production targets are met.• Oversee employee benefit plans, with particular emphasis on maximizing a cost-effective benefits package.• emphasis in motivation and teamwork.• Comply with all health and safety regulations.• Report on management regarding sales results , productivity and operational excellence..

United Arab Emirates

Senior Operations Executive with 17 years of experience in leading teams and managing a multi-unit restaurant business.Analyze and manage financial results of the assigned units to ensure maximum profits are balanced with great QSC and customer satisfaction.• Ensure on a daily basis that the units are staffed optimally based on restaurants TPLH targets, restaurants are clean, inventory levels are appropriate and equipment is working properly.• Coach and develop assigned Area Coaches and RGMs• Support Area Operations Director and Real Estate Team on reviewing and approving of new sites in timely manner.• Partner with Development Department on renovation closure period and minimize closure impact with initiatives like car hop and delivery transfers.• Initiate temporary restaurant operations with RE Team to get approvals from Landlords and Municipalities for all remodels.• Maintains effective communication and positive relations by ensuring all Area Coach activities are performed in a timely and professional manner, analyze Completion and Success Ratio reports.• Accountable for the execution of Leading Multi Restaurants (LMR) Classroom workshops with Field Training Manager in the business unit.

Dubai -Uae

Senior Operations Executive with 9 years of experience in leading teams and managing a multi-unit restaurant business

United Arab Emirates

Handling the day to day home delivery Operations with fantastic performance and sales growth up to 30% for consecutive 3 years.