• Communicated with customers to identify and resolve outstanding problems.• Created and maintained databases and programs for specific department needs.• Ensured proper release and maintenance of all systems.• Identified and corrected performance issues.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Diagnosed and troubleshooted Windows processing problems and applied solutions to increase … Show more • Communicated with customers to identify and resolve outstanding problems.• Created and maintained databases and programs for specific department needs.• Ensured proper release and maintenance of all systems.• Identified and corrected performance issues.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.• Installed software, modified and repaired hardware and resolved technical issues.• Provided on-call support for critical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved problems with malfunctioning products.• Researched, troubleshot and resolved complex problems independently.• Worked closely with team members to meet or exceed all customer service requirements.• Trained end-users in all company products. Show less

• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Established compatibility with third party software products by developing program for modification and integration.• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Designed and implemented new server standards for core business services.

• Communicated with customers to identify and resolve outstanding problems.• Created and maintained databases and programs for specific department needs.• Ensured proper release and maintenance of all systems.• Identified and corrected performance issues.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Diagnosed and troubleshooted Windows processing problems and applied solutions to increase … Show more • Communicated with customers to identify and resolve outstanding problems.• Created and maintained databases and programs for specific department needs.• Ensured proper release and maintenance of all systems.• Identified and corrected performance issues.• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.• Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.• Installed software, modified and repaired hardware and resolved technical issues.• Provided on-call support for critical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved problems with malfunctioning products.• Researched, troubleshot and resolved complex problems independently.• Worked closely with team members to meet or exceed all customer service requirements.• Trained end-users in all company products. Show less