With over eight years of experience in the customer service field, I have developed strong competencies in managing call center operations, training and coaching staff, resolving customer complaints, and enhancing customer satisfaction. I have worked in various industries, such as banking, hospitality, and real estate, and gained valuable skills in marketing communications and customer relationship management (CRM).Most recently, I was a Call Center Supervisor at Al Amal Hospital for Psychiatry and Addiction Treatment, where I led a team of customer service representatives who provided high-quality support and care to patients and their families. I also used my expertise in social media to promote the hospital's services, engage with the online community, and monitor feedback. My mission was to deliver compassionate and professional service to the hospital's customers and stakeholders, and to contribute to its vision of providing hope and healing to those in need.
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.Clinizone Business SolutionsGiza, Giza Governorate, Eg -
Telesales Team LeadAlmustaqbl Commercial Brokers Feb 2024 - PresentDubai, United Arab Emirates• Training new members of the sales team• Setting sales quotas• Answering questions from the sales staff• Monitoring sales performance and addressing issues when necessary• Completing sales reports and other administrative work• Addressing customer service issues that need to be escalated• Supporting the sales management team as needed• Selling products or helping sales staff negotiate and close deals -
Call Center SupervisorAlamal Hospital Nov 2022 - Jan 2024Egypt -
Call Center Team LeadTalabat Aug 2021 - Jul 2022Dubai, United Arab Emirates -
Call Center SupervisorCairolab Aug 2020 - Jul 2021Al Jizah, Egypt -
Call Center Team LeadNational Bank Of Egypt (Nbe) Jan 2019 - Jul 2020Al Jizah, Egypt -
Call Center RepresentativeNational Bank Of Egypt (Nbe) Aug 2015 - Dec 2018National Bank Of Egypt -
Telesales RepresentativeNational Bank Of Egypt (Nbe) Apr 2014 - Jul 2015Cairo, Egypt -
Sales ExecutiveIc Group Real Estate Developments Jan 2012 - Apr 2014Cairo, Egypt
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Electronic Sales AssociateEgypt Laptop Jan 2011 - Dec 2011Giza, Al Jizah, Egypthelp customers choose electronic equipment and devices, such as mobile phones, televisions, game consoles, and computers.spend a significant amount of time answering customer questions about pricing and features.Ensure the availability of stock for sales and demonstrations. -
Room Service WaiterHilton Jul 2009 - Dec 2010Sharm El-Sheikh, South Sinai Governorate, Egypt
Khaled Nour Education Details
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Higher Institute For Advanced StudiesBachelor'S Administrative Information System -
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Youssef Elsbaaay
Frequently Asked Questions about Khaled Nour
What company does Khaled Nour work for?
Khaled Nour works for Clinizone Business Solutions
What is Khaled Nour's role at the current company?
Khaled Nour's current role is ..
What schools did Khaled Nour attend?
Khaled Nour attended Higher Institute For Advanced Studies, Advanced Academy, Youssef Elsbaaay.
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Khaled Nour
Customer Service Expert | 10+ Years Building Client Relationships & Driving Satisfaction | Healthcare Frontline Hero | Providing Compassionate Care & Streamlining Patient ExperienceDubai, United Arab Emirates -
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Khaled Nour
United Arab Emirates1yahoo.com
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