Khaled Obeidat Email and Phone Number

Leader for evaluation the King Abdullah II Award for Excellence- Government Employee Award (Ninth session)2023-2024.

• Development of systems, procedures and programs and models relating to strategic planning in departments.• Development of vision, mission and values of departments and formulate goals, and circulated to all relevant partners.• prepare a risk management plan in cooperation with the departments and periodically reviewed.• Follow up the preparation and development of operational action plans for the departments.• Develop standard performance indicators at the strategic and operational level.• periodic measurement of the actual completion of the action plans in accordance with the time frames and comparing the plot and identify deviations and research in the causes and prepare the necessary recommendations to avoid them.• measurement of performance indicators according to specific periodic and determine the actual level of performance to the target.• design, development and implementation of objective indicators to measure the performance of the operations.• preparation of reports on the level of improvement in the services provided.• inventory of complaints and suggestions dealers, analyze and take advantage of the analysis to the improvement of processes and services and take the necessary measures in this regard in coordination with relevant procedures

Ministry of Education's Medals Award For Individual Excellence

Global Star Rayting System For Services

1. Prepared Standard operations processes for 15 of public sector organizations.2. Prepared analytical reports to assess government organizations performance (13 department). 3. Performed processes reengineering in government organizations.4. Prepared mystery shopper visits to evaluate services for number of public sector organizations.5. Participated in e-government program to insert set public services.6. Prepared analytical complaints reports on public services.7. Prepared assessment studies to measure public sector organizations commitments toward related legislations.8. Prepared customer satisfaction studies to set govt. organizations.

• EFQM Certified Validator C2E• Excellence Assessor, European Foundation for Quality Management, EFQM, 2013.• Certified Assessor, King Abdullah II center for Excellence, Jordan.• Participated in Excellence assessing rounds in Jordan as follows:1. Excellence in public service award, 3rd round (2014 - 2015).2. Excellence in government performance and transparency award, (2014-2015).• Lead Auditor ISO 9001-2008.

1. Received and responded to customer service account inquiries on account balances, transaction details, statements and fees and charges.2. Opened new accounts/Closing accounts3. Responded to customer's inquiries for home, car and personal loans4. Handled cash transactions and cash balancing5. Sat up periodical payment authorities on accounts6. Oriented customers to appropriate banking services and representatives.