As in SRM role to identify the individual needs of the clients by providing priority services to high profile customer. Maintain Clients relationship, performing to achieve set individual & team targets in terms of building assets & liabilities that makes branch profitable through effective management. Good knowledge in relationship banking, deciles management and also growth in liabilities and asset book value of the organization. I have also knowledge in AML, business risk, operation risk, data confidentiality and also BFIU master circular 26

To provide highest standard of customer service in response to customer enquiries and complaints, so as to create improved, lasting relationships with our customers. Act as a Chief Teller & also Universal Teller. Process standard transactions according to approved process standards, Cash/Cheque Deposit/Payment, pay order, transfer, and Reconciliation. Maximize new business opportunities by building new relationship –Ensure that business risks and operational controls are well managed in compliance with local regulatory and group compliance functions. Performing to achieve set individual & team targets in terms of building assets & liabilities that makes branch profitable through effective management.

As an intern to contribute in customer service likes Branch Daily Reconciliation, New Account/BL/PL processing. Some times provide customer service over phone or face to face conversation.

As Research Associate the job responsibility, primarily, was to assist the research/ study team in planning/ designing, coordinating as well as to assist the study team in preparing the project Proposal and questionnaire/ checklist, analyzing the collected data, writing reports including, monitoring and evaluating the performance of field staff, In addition assisted in carrying out the administrative and financial activities of ADSL.