▶Key Responsibilities:Sales & Service.-Provide customers with the basic information on all bank's products/services to increase awareness &ensure a high level of quality service that's in line with the firm standards and KSI's.-Achieve assigned targets/volume/x-sell/deep-sell for the branch in both assets ad liabilities to ensure that targets are met through walk-in customers ,relationship building ,existing customer base, companies & new to bank clients in a transparent & ethical way.-Track customers inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets.-Contribute the Deputy/Branch manager in setting the sales plan.Reporting and Communication.-Prepare daily sales activities and calls report and share it with the higher level to track sales performance achievement versus budget and work on alternative plans when needed.-Monitor the sales team performance by establishing a system of reports and communications that include sales reports ,sales and coaching meetings.-Provide constructive feedback to subordinates with attainable action plan and direct team members personal development.-Be attentive to any possible fraud/risks and provide feedback to direct managers for guidance.Compliance and Policy adherence.-Complies with the relevant CBE and AML regulations, and internal operation policies and code on conduct to maintain the firm's sound legal position and mitigate any potential risks.People Management.-Transfer knowledge ,guidance and act as role model for younger staff and create second line staff.-Effectively communicates the organization vision ,strategy ,core values and objectives.-Sets priorities to subordinates ,distribute workload and set time frame for implementation and follow up on performance.-Boosts team spirit and uses the leadership styles.

▶ In addition to the Personal Banker responsibilities ;◻ Coordinate the Branch Teams Head Assisting the Branch Head in planning and executing the Branch annual sales and operation targets to generate the revenue goals within the region Quarterly, Monthly and Weekly business plan.◻ Promote the Firm's products and services including salary accounts, loans, cards and deposits to current and potential customer by making sales efforts and capitalizing on Cross selling opportunities. Expected referral activity will be tracked as part of the role Key Performance Indicators (KPIs).◻ Meet Established sales and promotional goals; Utilize Customer Relationship Management system to provide targeted sales opportunities.◻ Review and Handle all the administrative transactions for the branch sales management (Daily sales activities, Review KPIs, daily Reports and Warehouse inventory).

▶Job Duties.◻ Deliver, consistently, high levels of customer service and deal with customer queries effectively, initiating transactions where possible and escalating complex and the outside delegation authority ones to the appropriate channel, in order to maintain a high degree of customer satisfaction in line with service quality standards.◻Maintain a good rapport and working relationship with staff in the place of work and all other related departments such as Cash & Service area, Call Center, AFU, Complaint Department, Compliance…etc. ◻ Proactive in avoiding/solving clients’ potential problems and identifying new business needs.◻ Direct customers to the appropriate E-channels (ATM, Phone Banking, Online) whenever required. ◻ Ensure adequate Account opening ,filing and record keeping of client queries to ensure availability for the future reference.◻ Perform all work including Retail banking services in accordance with the departmental and Bank-wide policies and procedures and Anti Money laundry instructions so that work is carried out in a controlled and consistent manner whilst delivering a high quality and cost effective services to elite customers. ◻ Achieve the agreed individual sales targets ensuring compliance with the bank's policies and arrangements in order to support the achievement of the overall branch targets- (Sales & Operational Control). ◻ Proactively manage the assigned key accounts portfolio to ensure the bank's customers are timely and effectively provided with the general banking services.

▶Job Duties ◻ Deliver consistently high levels of hospitality, check In/Out and cashier services and deal with customers queries effectively. ◻ Maintain a good rapport and working relationship with staff in the place of work and all other departments especially security, restaurants, engineering and rooms.

◻ Deliver consistently high class of hospitality levels , food and beverage, restaurant reservations and cashier services and deal with customers queries effectively. ◻ Requisitions ans cost control visions provider.