Khaled Rayyan Email & Phone Number

Montreal, Quebec, Canada

In my role as a Configuration Analyst at Ivalua, I combine technical expertise with client engagement to drive optimal platform configurations:Technical Responsibilities:-Assisting administrators by crafting specific SQL queries for data management and reporting needs.-Analyzing and debugging C# and .NET code to address customer challenges.-Troubleshooting issues related to EAI integrations within the Ivalua platform.-Guiding clients in setting up and refining ETL processes for effective data integration.-Configuring and customizing the front-end interface based on precise customer requirements.-Designing, tailoring, and configuring workflows, alerts, reports, and other platform tools.Client & Operational Engagement:-Collaborating with platform administrators and partners to adapt the Ivalua solution to specific needs.-Engaging with international clients, mainly from the Americas, to translate their visions into actionable configurations.

Greater Toronto Area, Canada

Contracted At Manulife• Collaborate with a team of data analysts to develop and maintain data processing procedures to ensure efficient data analysis and interpretation.• Conduct data processing to identify patterns and trends and provide insights to support decision-making processes.• Implemented new data processing technieques to increase the speed and accuracy of data analysis through VBA programing.

Peterborough, Ontario, Canada

• Assisted over 100 customers in both hardware and software issues.• Assisted customers with more difficult technical issues requiring a greater and longer level of personalized care.• Logged common issues faced by clients for other support representatives to easily identify any issues.• Solved 94.7% of Level 1 tech support tickets without needing to escalate to Level 2 tech support.• Maintained a good customer satisfaction score of 90%.At one point I had an escalation rate of 2% literally :D

Peterborough, Ontario, Canada

Reviewed customer profiles to find opportunities to upsell tax services with the company.• Promoted H&R Block’s Advantage visa cards and exceeded monthly goal of selling the cards by 20%.• Answered calls daily and assisted customers with filing their tax forms.• Organized tax professional’s appointments and daily schedules by determining priority of tasks.• Responded daily to customer inquiries through phone and email.If I could ever find my manager he'd agree with the points above. this job was fun while the tax season lasted.

Dubai, United Arab Emirates

• Designed redundant networks for Schneider Electric’s Distributed Control Systems.• Assisted in designing and engineering SCADA and DCS cabinets.• Assisted in the design and development of the Human Machine Interface (HMI).