Khaled Salameh Email and Phone Number

* Analyses IT requirements within companies and give independent and objective advice on the use of IT.* Provide General IT supports for all staff during work shift.* Advise on strategic planning and operational efficiency.* Design, develop and test new systems.* Managing Data Backup system.* Provide Regular maintenance of server, computers and laptops.* Network Maintenance: Maintaining network connectivity including wireless LAN and wired LAN connections, VPN, routing and switching systems.* Systems Protection: Updating antivirus, firewall and anti-spy software applications and fixing virus/malware/hacking problems.* Train staff in new systems.

* Analyses IT requirements within companies and give independent and objective advice on the use of IT.* Provide General IT supports for all staff during work shift.* Advise on strategic planning and operational efficiency.* Design, develop and test new systems.* Managing Data Backup system.* Provide Regular maintenance of server, computers and laptops.* Network Maintenance: Maintaining network connectivity including wireless LAN and wired LAN connections, VPN, routing and switching systems.* Systems Protection: Updating antivirus, firewall and anti-spy software applications and fixing virus/malware/hacking problems.* Train staff in new systems.

* Monitor the internal support system to ensure that the team are prioritizing work and responding to the needs of the business.* Monitor the internal helpdesk system, keeping it up to date, ensuring that all issues are prioritized correctly to make best use of time available to resolve issues.* Share knowledge with other members of the IT team to ensure that the standard of service provided to the business can be maintained correctly.* Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.* Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.* Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

* Monitor Team performance and activity.* Serve clients, identify their needs and provide feedback on the success of filling jobs.* Assist the Department Manager collating information relating to Tender applications.* Write weekly figures and reports.

* Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills both on-site and in the company lab for the purpose of maintaining computer and network equipment in a safe and functional operating condition.* Assesses malfunctions of computer hardware and/or peripheral devices for the purpose of determining appropriate actions to maintain computer operations.* Coordinates with other staff for the purpose of completing projects/work orders efficiently.