Adding to the previous scope of technical, strategic and operational roles, I'm now responsible of managing OpenLab ISV partners which consists of carefully picked local and global partners, The main goal is to drive the business growth, the ISV partners needed more care as the first PD manager in OpenLab Northern Africa in years I'm focused on the following:- List all of the existing partners and categorize by industry, project, revenue, relationship status, ...- Reconnect with the… Show more Adding to the previous scope of technical, strategic and operational roles, I'm now responsible of managing OpenLab ISV partners which consists of carefully picked local and global partners, The main goal is to drive the business growth, the ISV partners needed more care as the first PD manager in OpenLab Northern Africa in years I'm focused on the following:- List all of the existing partners and categorize by industry, project, revenue, relationship status, ...- Reconnect with the partners and review their status in the partner system and recertify the ones needed.- Plan a budget to selected partners to go for a training in the HQ in China and apply for free learning certificates.- Research and recruit new business relationships to expand the company’s network.- Establish process to track, measure and analyze the outcomes of partnerships.- Work closely with the partners to come up with expansion plans and competitive analysis to better approach the market.- Overachieved my growth plan as a PD for the first 3 months. Show less

This promotion shifted my focus from pure technical to add more operational and strategic responsibilities, Now I’m responsible of:- Develop and execute strategic plans to drive business growth and meet industry-specific needs.- Set plans with project directors to tackle their customer’s pain points and tailor solutions to meet their specific requirements.- Align with HQ what solutions are most fit for the regional requirements and how to design better solutions.- Provide… Show more This promotion shifted my focus from pure technical to add more operational and strategic responsibilities, Now I’m responsible of:- Develop and execute strategic plans to drive business growth and meet industry-specific needs.- Set plans with project directors to tackle their customer’s pain points and tailor solutions to meet their specific requirements.- Align with HQ what solutions are most fit for the regional requirements and how to design better solutions.- Provide technical assistance for project teams and maintain knowledge of industry regulations and trends.- Lead complex projects, Support in designing the full end to end solution including the underlying infrastructure, edge devices, and software.- Worked on and delivered key projects in Egypt and the region using Huawei Cloud (AI use cases adaptation, Ministry level Big Data exchange solutions, As well as government office digitalization solutions) Show less

OpenLab acts as the Integration & Verification department in Huawei, we enable local and global Solution and Software (ISV) partners to integrate with Huawei technologies then test and verify the solution's ability to compete in the Northern Africa market.As OpenLab is a part of the R&D house I was delighted to experience different technologies and products and the following are some of the tasks I participated in:- Perform complete testing for the solution and output a full… Show more OpenLab acts as the Integration & Verification department in Huawei, we enable local and global Solution and Software (ISV) partners to integrate with Huawei technologies then test and verify the solution's ability to compete in the Northern Africa market.As OpenLab is a part of the R&D house I was delighted to experience different technologies and products and the following are some of the tasks I participated in:- Perform complete testing for the solution and output a full report.- Perform site surveys and support customers output RFPs.- Enable partners create solutions on Huawei Cloud.- Participate in developing AI modules using Huawei AI platform “ModelArts” with solution partners while acquiring a very good hands on in the AI life cycle, deep learning and Python.- Acquired -hands on- experience with Network infrastructure and hardware implementation and design.- Extended my expertise in light current solutions through the implementation of various Smart Campus projects using Huawei IVS system and SDC Intelligent cameras.- Executed POCs in all major industries like; Oil&Gas, HealthCare, Public Safety, Government, Smart City, Finance and Transportation.- Completed a full solution cycle understanding including Solution discovery, testing, presentation, deployment (HW, SW) and on site POC.- Output complete GTM (Go to Market) material including High level presentation and design, technical presentation and proposal, Sales guides, Solution comparisons, Market insight, Test reports and Competitive analysis. Show less

Responsible for :- Maintaining the environment functionality using Citrix Director, Studio and VMware vSphere.- Held the role as Support Lead and line 2 support after only 5 months of joining the team and got delegated to assign team resources to manage service requests including tickets, e-mails and hotline.- Managed to professionally support the team and output multiple documents for repetitive issues to be escalated gradually and eliminate issues from reoccurring.-… Show more Responsible for :- Maintaining the environment functionality using Citrix Director, Studio and VMware vSphere.- Held the role as Support Lead and line 2 support after only 5 months of joining the team and got delegated to assign team resources to manage service requests including tickets, e-mails and hotline.- Managed to professionally support the team and output multiple documents for repetitive issues to be escalated gradually and eliminate issues from reoccurring.- Responsible for creating and updating the project progress with charts and graphs to output complete data sheets to be sent and reviewed by CIB chairmen of directors.- Held meetings with vendors and customer to review environment updates on weekly basis. Show less

eSkyIT provides a pivotal role in the VDI implementation and support in Egypt, After the pandemic; more and more enterprises looked over to enable remote work, eSky gained the trust of most of the banking sector to design, implement and provide full on-prem support for the solution among other services.

- Supporting Canada & USA line of business, sustained operational efficiencies by coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. - Ensured travel itinerary accuracy, collecting customer fees, managing refunds and providing accurate travel documentation to enhance customer satisfaction.- Advanced skills in airfare tickets support via GDS using Sabre and Amadeus systems.- Gained extended authority… Show more - Supporting Canada & USA line of business, sustained operational efficiencies by coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations. - Ensured travel itinerary accuracy, collecting customer fees, managing refunds and providing accurate travel documentation to enhance customer satisfaction.- Advanced skills in airfare tickets support via GDS using Sabre and Amadeus systems.- Gained extended authority to issue coupons, manage fraud cases and suspend fraudulent accounts if needed. Show less