Khaled Sarwar Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Developed learning strategies aligned with corporate goals, enhancingemployee engagement.Collaborated with leaders to implement tailored solutions, boostingoperational efficiency.Created training programs using Articulate 360, improving skills of Sales andOperations teams.Enhanced leadership development programs, fostering cross-departmentalcollaboration and aligning with strategic objectives.Streamlined onboarding processes by analyzing skill gaps, resulting inimproved employee retention and engagement.Partnered with IT to integrate new learning technologies, promotingcontinuous learning and adaptability across teams.Pioneered a virtual mentorship initiative, leveraging digital tools to connecttalent across locations for knowledge sharing.Led a cross-functional team to revamp existing training modules, resulting inenhanced team productivity and engagement.Analyzed training feedback data to identify improvement areas, optimizinglearning paths for maximum efficiency.

Toronto, Ontario, Canada

Enhanced compliance testing, identifying key gaps and improving riskmanagement processes.Collaborated with product groups, optimizing control testing and processefficiency.Conducted gap analysis, delivering actionable insights to mitigate internalcontrol risks.Developed and managed response plans for audit findings, ensuringcompliance adherence.Streamlined audit processes, reducing review time and enhancingaccuracy in compliance reporting across financial products.Implemented strategic initiatives that bolstered risk management,achieving substantial improvements in control metrics.Advocated for robust compliance enhancements, securing executive buyin and driving adherence to regulatory standards.Conducted thorough assessments of internal controls, pinpointingvulnerabilities and recommending targeted improvements for compliance.Pioneered cross-functional initiatives, enhancing compliance andgovernance strategies, yielding measurable risk reduction in Cards,Mortgage & Lending.Led strategic audits, refining internal controls and ensuring robustcompliance frameworks, driving substantial process improvements infinancial services.

Toronto, Ontario, Canada

Led TSYS projects enhancing compliance with VISA & MasterCard standards, boosting service quality.Managed stakeholder relations, improving vendor collaboration and operational efficiency.Communicated project updates to executives, ensuring alignment and addressing concerns.Oversaw software deployments, optimizing systems for greater efficiency in large-scale operations.Implemented digital banking solutions, enhancing user experience and transaction efficiency.Engineered digital strategies for seamless payment integration, enhancing customer satisfaction andoperational agility.Conducted in-depth analysis of user feedback, driving data-driven improvements in digital banking interfacesfor superior user engagement.Coordinated with cross-functional teams to implement cutting-edge tech, fostering a culture of innovation anddigital excellence.Streamlined project workflows, achieving measurable efficiency gains in system performance and clientservice delivery.Conceptualized and executed forward-thinking tech solutions, transforming personal banking experiences andsetting industry benchmarks.Devised data-driven methodologies to enhance transaction security, improving compliance adherence andoperational reliability.

Toronto, Ontario, Canada

Cross-trained staff to enhance agility and performance, reducing FTE costs.Resolved conflicts by actively listening and mediating, fostering a collaborative environment.Monitored daily activities, mentored teams, and improved performance in Retail Operations.Enhanced operational tools and processes, supporting mission and strategic planning.Managed 27 suspense accounts, identifying gaps to prevent financial loss.Streamlined reconciliation processes, enhancing accuracy in financial reporting and reducing discrepancies insuspense accounts.Fostered team collaboration to improve cross-departmental communication, ensuring efficient handling ofreconciliation tasks.Implemented innovative solutions to reduce operational inefficiencies, achieving notable improvements inteam performance.Mentored junior staff, fostering skill development and promoting a culture of continuous learning within theteam.Developed strategic initiatives to align retail operations with organizational goals, driving long-term successand sustainability.Led cross-functional initiatives to optimize reconciliation systems, achieving measurable improvements indata accuracy and process efficiency.Senior Record Officer for Retail Operations.Received annual awards in 3 consecutive years for Continuous Improvement Ideas.

Toronto, Ontario, Canada

• Managing audit assignments in compliance with standards on high risk processes • Implementing various process related tools to improve team-productivity• Creating improvement plan on audit findings to Senior Leadership Team• Assessing internal controls to assure adherence with regulatory requirements • Leading complex projects (e.g., Centralized Instrument) and identifying gaps in process-flow, finding possible solutions to make the process cost & timesaving• Record Retention Coordinator (RRC) for Retail Operations

Mississauga, Ontario, Canada

Master Of Business Administration - Mba

Currently Enrolled

Diploma, Computer Science

Bachelor'S Degree, Information Technology