Khaled Simreen Email & Phone Number

United Arab Emirates

· Managing Self Service Channel Team:1- Managing ATM/CCDM network across UAE.2- Attend to availability, issues, installation, removal, relocation.3- New location site visit and make proposal of site potential.4- Generating ATM performance reporting.5- Monitoring ATM SLA and performance.· Managing all ATM removals and relocations:1- Responsible to generating ATM profitability report with recommendation for ATM removal & relocation.2- Executing removal of approved underutilized ATM.3- Relocating non-performing ATM.4- Monitoring of ATM profitability performance.· Managing department’s BCP, RCSA, SLA & P&P1- Responsible on all testing and issues resolutions.· Manage and handle any project related to ATMs either hardware or software basis.· Generate weekly and monthly reports with all details related to ATMs availability and transactions to make the required analysis for improving ATM performance and records.· Manage and work with the team to:1- Follow up the daily issues of ATMs and make sure to close it as soon as possible.2- Close UAT lap test.3- Update the permit of DEDs, Municipalities and police for ADIB ATMs and make sure that all are in place.4- Filling the documents, reports and all necessary papers for further references.· Managing all Emirates Government relationship:1- Contact person for all government communications.2- Responsible to ensure all Emirates Economic department permits renewal.3- Manages the department petty cash for all renewal cash payments.· Maintain the minimum accepted percentage of ATMs availability to insure the customer satisfaction.· To check and resolve any issues related to ATMs along with concern teams including IT, vendors and other departments.

United Arab Emirates

• Responsible for all Dubai and Northern Emirates ADIB ATMs availability, issues, installation, removal, relocation, generating reports, enhancement projects, and staff performance.• ATM new installation and relocation, by evaluating the customer location through site survey based on ability of the location environment, as per ADIB standards.• ATM removal for low performing machines to avoid any financial loses.• Maintain the minimum accepted percentage of ATMs availability to insure the customer satisfaction.• Issue all required permits and permissions from all regions municipalities, Department of Economic Development and Police.• To check and resolve any issues related to ATMs along with concern teams including IT, vendors and other departments.• Generate weekly and monthly reports with all details related to ATMs availability and transactions to make the required analysis for improving ATM performance and records.• Manage and handle any project related to ATMs either hardware or software basis.• Mange and responsible for self service channel coordinator staff to achieve the high performance of self service channel team.

• Monitor the status of all ADIB ATMs.• Monitor all ADIB switches and transactions.• Generate hourly, daily, weekly and monthly reports related to ATMs and transactions.•Report ATM issues, coordinate with vendors and concern teams to get it resolved within SLA.•Report the major incidents to senior management.

• Manage large amounts of incoming calls and generate sales leads.• Identify and assess customers’ needs to achieve satisfaction.• Build sustainable relationships and trust with customer accounts through open and interactive communication.• Handle customer internet and GSM complaints; provide appropriate solutions and alternatives within the time limits.

• Setting up hardware, installing and configure software and drivers.• Maintaining and repairing technological equipment (e.g. routers and switches).• Installing CCTV systems.• Troubleshoot system failures or bugs and provide solutions to restore functionality.• Perform regular upgrades to ensure systems remain updated.• Manage security options and software in computers and networks to maintain privacy and protection from attacks.• Offer timely technical support and teach users how to utilize computers correctly.• Keep records of repairs and fixes for future reference.