Khaled Zerimeche Email & Phone Number

Montreal, Qc, Ca

Montréal, Québec, Canada

▪Collect and analyze customer needs.▪Configure and customize customer needs.▪Ensure migration and consistency of customer data.▪Train customers on the different features and versions of our products.▪Determine needs and recommend solutions tailored to customer needs.▪Manage the implementation and delivery of clients' projects.▪Handle escalated customer complaints and provide solutions.▪Know and manage the different types of environment (DEV, UAT, QA, PROD)▪Provide Level 2 technical support to customers, including diagnosing and resolving complex technical issues through phone, email,chat, or remote sessions.▪Manage customer escalation and escalate critical issues to Level 3 support or engineering teams as necessary, ensuring timelyresolution.Ensure the different scenarios of functional tests, integrations, regressions, performances, acceptances and smoke tests.▪Ensure and validate integration with different systems via Postman API.▪Create and maintain detailed documentation of support cases, issue resolutions, and troubleshooting procedures.▪Communicate with customers professionally and effectively, providing updates on issue status, progress, resolution and maintainbest customer experience.▪Collaborate with the product/ development team to identify and report product defects and suggest enhancements based oncustomer feedback.▪Assist in training Level 1 support personnel and contribute to internal knowledge bases.▪Stay up-to-date with new product releases, features, and industry best practices to maintain technical expertise.▪Provide valuable feedback to the product development team based on recurring issues, customer feedback, and industry trends tocontribute to the continuous improvement of Nakisa's products.▪Assist in creating training materials and documentation for both internal and external stakeholders.

Algiers, Algeria

▪Develop and implement customer service policies and procedures.▪Design and validate Validate functional and architectural files.▪Participate in meetings with the Product Owner to validate the different Sprints;▪Ensure post-implementation follow-up, ensure proper operational functioning, document and retain changes.▪Design and ensure the development of detailed functional specifications, process flow diagrams, user interface mockups and other documents necessary for the implementation of solutions.▪Participate in the testing and validation of developed solutions to ensure the adequacy between functional and operational requirements.▪Document the detailed architecture using UML.▪Meticulously design software architecture with emphasis on essential quality attributes such as modularity, flexibility and scalability, thereby significantly improving the overall performance and maintainability of the system.▪Define an iterative development process to foster agility and adaptability of the project in the face of changes and requirements.▪Manage priorities, change requests to ensure that objectives are achieved within the given timeframe.▪Conduct a thorough analysis of potential obstacles and risks throughout the project cycle, developing proactive mitigation strategies to ensure smooth project progression and successful deliveries.▪Communicate with various stakeholders to have a specific and comprehensive needs analysis.▪Identify problems and risks before they occur. Find solutions proactively.▪Ensure the implementation of technological monitoring by proposing innovative solutions that meet needs▪Carry out technological monitoring by evaluating new opportunities and solutions in order to improve the efficiency of the organization▪Work to analyze the cost-benefits of the different business solutions proposed▪Participate in the selection of applications (Needs analysis, RFI, RFP, Meeting with potential suppliers, Selection grid, Choice of solution, etc.)

Dar El Beida, Alger

▪ Technical and functional support for users (Finance, HR, Access Control and FileNet)▪ HRIS user support with the three solutions: HITS, HRAccess and TalentSoft▪ Administer the HR modules (payroll, career, performance, training, recruitment , social management, talent review, time and absence management, CNB and benefits, medical, etc.)▪ Providing procedural and technical solutions▪ Produce internal reports for ERP or external reports using reporting tools (Crystal Report, BO)▪ Develop and commission corrective additions or functionalities that meet the needs of the business▪ Supervise and ensure the proper functioning of IT systems▪ Prioritize and resolve technical issues of IT applications in a timely manner▪ Collaborate with stakeholders on technological evolutions of IT applications▪ Train users and ensure technical and functional documentation (user guide, design guide,,,)▪ Implement other modules and integrate them with HRIS (Teleworking, Dashboard, etc.)▪ Finance, Accounting and Budget user support with the Oracle EBS solution.▪ Administer the Oracle EBS R12 (Finance) modules: GL, AR, AP, FA, OM, PO, budget, Inventory▪ Providing innovative solutions to help businesses with their digital transformation▪ Customisation of windows, alerts and creation of processing and interfaces with other applications▪ Creation of task automation processes on Oracle.▪ Drawing up specifications that summarise our customers' functional and technical requirements▪ Initiating and managing relationships with suppliers to better meet the needs of our applications.▪ Generate EBS reports via Oracle Discovrer or Report Builder, SAP BO.▪ Guarantee the consistency of EBS applications with its interactive environment via a global vision of the architecture▪ Develop the API integration▪ Administering the access control system (Continuum - Schneider)▪ Discuss, negotiate and validate solutions with the supplier▪ Data extraction and integration (Oracle 11g, SQL Server)

Gue De Constantine, Alger

▪ Administer information systems and virtual machines on Debian and Centos.▪ Correct OS and applicatif security vulnerabilities (audit).▪ Install and update: OS, PHP, MySQL, PostgreSQL, Apache, Tomcat, HAproxy, PgPool onLinux.▪ Administer and secure the platforms "Alfresco" (GED) and "Liferay" (Portal) underDebian8.▪ Use different technologies such as clustering, virtualization, load balancing, monitoring(Nagios, Cacti, JavaMelody, etc.), tuning and continuous replication (BDD) to ensure thehigh availability of our products.▪ Implemented and developed solutions for development and operations teams to create,deploy, monitor, and test applications and environments.▪ Develop scripts for deployment, backup, maintenance and related tasks.▪ Configure the backup and recovery strategy.

Ben Aknoun, Algiers

End-of-study internship at CERIST (Research Center for Scientific and Technical Information (Ben Aknoun, Algiers).Conception and realization of a system of e-reputation which allows the leaders to give a vision on the reputation of their companies on the web, this tool makes it possible to analyze recovered data on the social networks (Facebook, Youtube, Twitter, Google+), categorize and display data under a dashboard (positive reviews, negative reviews, neutral reviews, etc.).

Sonatrach, Gassi-Touil, Hassi-Massaoud, Ouargla.

Summer internship at SONATRACH, Gassi-Touil, Hassi-Massaoud, OUARGLA.Configuration different servers under Red Hat (file server, printer server, optimize requests under oracle).

Higher School Of Computer Sciences Esi (Ex Ini)

Responsible for cultural and sports activities (Scientific and cultural school Club).

Sonatrach, Haoud Barkaoui, Ouargla.

Summer internship at SONATRACH, Haoud Barkaoui, OUARGLA.Creation of a website under Joomla.

State Informatic Engineer, Computer Science

Activities and Societies: ▪ Principal subjects covered : Networks, Database, Cryptology, Distributed and Collective Intelligence.

French Language Degree (Delf B2), Delf B2

Diplôme D'Ingénieur, Computer Science