Khaled Ahmed work email
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Khaled Ahmed personal email
Experienced IT Technical Support Specialist with a diverse skill set in desktop support, server administration, and network configuration. Adept at providing efficient and reliable solutions to end-users, managing Windows Server infrastructure, and automating IT processes. Dedicated to continuously improving technical skills and delivering exceptional customer service.Key Areas of Expertise:Windows Server Administration (Active Directory, DHCP, File/Print Servers)Desktop Support (Microsoft Operating Systems and Applications)Remote Troubleshooting and Incident ResolutionCCNA Networking (VLANs, Spanning Tree, Routing, Access Control Lists)PowerShell Scripting and AutomationMCSA Server Installation and ConfigurationIT Helpdesk and Customer ServiceCisco Switch and Router ConfigurationWindows 10/11 Installation and TroubleshootingActive Directory Management (Users, OUs, Groups)Group Policy AdministrationSeeking an IT Support Specialist or Help Desk role to leverage my strong technical skills, customer-centric approach, and passion for continuously improving systems and workflows. Dedicated to exceeding service level agreements and contributing to the success of the IT team.
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It Support SpecialistNintexRiyadh, Sa
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It Technical Support SpecialistEtisalat Egypt May 2023 - Sep 2024• Supported ETISALAT MISR Desktop Infrastructure Systems.• Managed Microsoft’s User Applications and Operating Systems.• Administered Active Directory Objects for creation, deletion, updates, and cleanup.• Provided IT support for ETISALAT employees and outsourcing teams at main Cairo buildings.• Utilized remote support tools (SCCM, remote desktop, dame ware, VNC) to resolve escalated incidents efficiently.• Supported ETISALAT MISR applications, including CRM and internal systems.• Responded to technical problems escalated from first-line support using HPSM engine application.• Resolved over 90% of reported problems on the spot, exceeding internal SLA targets.• Managed email communications directed to the IT Technical Support team.• Led projects and tasks assigned to the IT Technical Support team.• Participated in deploying new software packages and implementing technical projects and solutions.• Developed scripts and tools to automate daily IT tasks. -
It Help DeskAl-Ahly Medical Company (Amc) Aug 2022 - May 2023• Managed Windows Server 2012 R2, including Active Directory, DHCP, File Server, and Print Server.• Installed and troubleshot printers, services, related PC software, IP phones, cables, and connectors.• Maintained support work orders in company ticketing system (Zoho).• Configured operating systems and used remote desktop connections to provide immediate support.• Diagnosed and troubleshot technical issues, including account setup and network configuration.• Troubleshot and repaired server software and applications such as antivirus and Microsoft Office.• Handled customer correspondence and escalated calls or issues on-site or remotely.• Installed, modified, and repaired computer hardware and software.• Prepared laptops and desktops as per company standards. -
It SupportLet'S Know Training & Consulting Center Sep 2021 - Jun 2022El Mansoura, Ad Daqahliyah, Egypt• Configured Cisco Switches and Routers.• Installed and configured Windows Server 2016.• Troubleshoot AD ( create users - OU - Groups )• Managed users and computers via Group Policy.• Troubleshot computer hardware and software.• Configured fingerprint and CCTV systems.
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Frontend Web DeveloperFreelancer.Com Mar 2019 - Jul 2020Egypt
Khaled Ahmed Skills
Khaled Ahmed Education Details
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Faculty Of Computer & Information Sciences - Mansoura UniversityInformation Technology
Frequently Asked Questions about Khaled Ahmed
What company does Khaled Ahmed work for?
Khaled Ahmed works for Nintex
What is Khaled Ahmed's role at the current company?
Khaled Ahmed's current role is IT Support Specialist.
What is Khaled Ahmed's email address?
Khaled Ahmed's email address is kh****@****cal.com
What schools did Khaled Ahmed attend?
Khaled Ahmed attended Faculty Of Computer & Information Sciences - Mansoura University, National Telecommunication Institute (Nti).
What skills is Khaled Ahmed known for?
Khaled Ahmed has skills like Dhcp Configuration, Managing Users And Computers Via Group Policy, Computer Hardware And Software Tshoot, Routing Protocols, Configure Static Routing And Dynamic Routing, Install And Configure, Install And Configure Windows Server, Install And Troubleshooting Ad, Configure Finger Print And Cctv.
Who are Khaled Ahmed's colleagues?
Khaled Ahmed's colleagues are Stephen N. Martin, Sean Goldstein, Benjamin Dekussche, Katherine Tsui, Tonia Powers, Brian Blattner, Sook Fan Le.
Not the Khaled Ahmed you were looking for?
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Khaled Ahmed
Orthopaedic Surgery Specilaist, Royal Commission Medical Centre Hospital, Yanbu Al Sinaiyah, Al Madinah, Saudi ArabiaSaudi Arabia -
Khaled Ahmed
Jeddah -
Khaled ahmed
Electrical Engineer-Bachelor Of Electrical Engineering Graduated In 2020 From Jianzhou Architectural University In China-Assessment Unit Supervisor In RpiRiyadh, Saudi Arabia -
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