Khaled Alaswad Email & Phone Number

Hurghada, Al Bahr Al Ahmar, Egypt

This position is responsible for the Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response.This role is responsible to plan, supervise and control the DMC’s operations in order to manage operating capabilities and employ strategies to maximize Guest satisfaction• Hands-on leadership of the entire day-to-day operations work and in-destination guest services including service delivery, reservations, in-destination sales, transfers & transportation• Measures effectiveness, Efficiency and profitability of operational processes both internally and externally and delivers process improvement• Ensures activities comply with the organizational requirements for quality and safety, including handling crisis management situations• Ensures high level of guest experience through that brand exposure, colleague training, uniforms and service levels • Analyses guest feedback to identify service recovery and potential process improvement• Planning, developing and executing strategies for maximizing in-destination sales• Manages relationships with partners/vendors • Trains, motivates, coaches, develops and manages direct reports • Contributes to the formulation of annual budgets. Is accountable to achieve Operations budget

Hurghada, Al Bahr Al Ahmar, Egypt

Hurghada

• Design and implement business strategies, plans and procedures• Set comprehensive goals for performance and growth• Establish policies that promote company culture and vision• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)• Lead employees to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metrics• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)• Manage relationships with partners/vendors• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.• Controlling company costs, and introducing tactical initiatives to address theft and other losses.• Monitoring invoices, money handling procedures, accounting and bank processes.• Preparing timely and accurate financial performance reports.• Overseeing marketing initiatives and implementing better business practices.• Delegating responsibilities to ensure staff members grow as capable participants.• Employing various initiatives to coach employees to optimize their capabilities.• Completing performance reviews in a prudent manner.• Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

Hurghada

Works to improve the Company's market position and achieve financial growth. Thiswill need to define long-term organizational strategic goals, builds key customer relationships andidentifies business opportunities. Drive the development and execution of a commercializationstrategy for the Company. Develop and track a plan for growing the business portfolio. Originate and manage business development opportunities that are consistent with the company’sstrategy for revenue growth. Create market and product research to identify potential partnerships. Responsible for business growth and development, new market entries. Responsible for leading a commercial team within the company. Daily coordination and contact with the CEO who will ensure that all the contracting andproduct people are supplying with all the needed content.  Set targets and define the strategy to achieve the Company's targets and to follow the set strategy punctually. Compose budgets and reports. Closes new business deals by coordinating requirements; developing and negotiating contracts. Protects organization's value by keeping the information confidential. The ability to produce presentations and business proposals. Represent the company at industry events and trades shows by clearly demonstrating knowledge andexpertise. Traveling to client locations.

Hurghada

• Design and implement business strategies, plans, and procedures• Set comprehensive goals for performance and growth• Establish policies that promote company culture and vision• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance, etc.)• Lead employees to encourage maximum performance and dedication• Evaluate performance by analyzing and interpreting data and metrics• Write and submit reports to the CEO in all matters of importance• Assist CEO in fundraising ventures• Participate in expansion activities (investments, acquisitions, corporate alliances, etc.)• Manage relationships with partners/vendors• Working together with key participants to compile the budget.• Spearheading strategies to steer the company’s future in a positive direction.• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.• Controlling company costs, and introducing tactical initiatives to address theft and other losses.• Monitoring invoices, money handling procedures, accounting, and bank processes.• Preparing timely and accurate financial performance reports.• Overseeing marketing initiatives and implementing better business practices.• Delegating responsibilities to ensure staff members grow as capable participants.• Employing various initiatives to coach employees to optimize their capabilities.• Completing performance reviews in a prudent manner.• Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

Egypt, Hurghada

• To develop and manage relations with the Agents and Customers; to find new markets; and to announce fares/charges, regulations and innovations to the agents.• By maintaining good relations on a permanent basis with the agents situated at her/his region; ensures that regional sales are increased and that potential of the recently launched routes is examined, and informs her/his supervisors about the policies of the competitor airlines regarding such subject.• Determines the agents to contribute to routes of the Company by means of using internal and external data.• Monitors various practices of the carriers operating at the market; and submits proposals.• Responsible for existing accounts (travel agencies) management, requests, handling complaints and conflict resolution• Prepares detailed reports on a monthly and yearly basis with regards to the market of the country.• Realizes visits to agents and marketing activities as per the program.• Maintaining a database of contact (travel agency and other) information, an updated mailing list for distribution of information and other updates• Developing the company’s account strategies, marketing strategies and promotional communication channels to introduce and promote the products and services to potential markets• Coordinating all sponsorship/partnership/advertisement requests and agreements (barter or otherwise) with current and/or prospective media groups, events and gatherings• Attends the training, organized as per national and international laws and civil aviation regulations, and assigned to her/him

Hurghada, Red Sea

- Identify and develop business opportunities for the Company, creating new leads & opening new Local & International Markets.- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.- Develop and implement strategies for new products and services.- Determine new opportunities by analyzing business needs.- Increase the company’s involvement with existing client.- Sales analysis and planning for future seasons.- Develop and manage marketing tools and collateral for existing and new clients- Contract negotiation with hotels & products, Yield Management & Analyzing competitors’ rates.- Handling all reservation and operation departments’ duties & reports. - Lead and develop staff by identifying training needs - Develop and manage client communication tools such as the corporate website & Social Media platforms.- Participating in National & International Travel fairs.

Hurghada

- Identify and develop business opportunities for the Company, creating new leads & opening new Local & International Markets.- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.- Develop and implement strategies for new products and services.- Determine new opportunities by analyzing business needs.- Increase the company’s involvement with an existing clients.- Sales analysis and planning for future seasons.- Develop and manage marketing tools and collateral for existing and new clients- Contract negotiation with hotels & products, Yield Management & Analyzing competitors’ rates.- Handling all reservation and operation departments’ duties & reports. - Lead and develop staff by identifying training needs - Develop and manage client communication tools such as the corporate website & Social Media platforms.- Participating in National & International Travel fairs.

Hurghada

- Identify and develop business opportunities for the Company, creating new leads & opening new Local & International Markets.- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.- Develop and implement strategies for new products and services.- Determine new opportunities by analyzing business needs.- Increase the company’s involvement with existing client.- Sales analysis and planning for future seasons.- Develop and manage marketing tools and collateral for existing and new clients- Contract negotiation with hotels & products, Yield Management & Analyzing competitors’ rates.- Handling all reservation and operation departments’ duties & reports. - Lead and develop staff by identifying training needs - Develop and manage client communication tools such as the corporate website & Social Media platforms.- Participating in National & International Travel fairs.

Moscow, Russian Federation

- Identify and develop business opportunities for the Company, creating new leads & opening new Local & International Markets.- Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from our Company’s services.- Develop and implement strategies for new products and services.- Determine new opportunities by analyzing business needs.- Increase the company’s involvement with existing client.- Sales analysis and planning for future seasons.- Develop and manage marketing tools and collateral for existing and new clients- Contract negotiation with hotels & products, Yield Management & Analyzing competitors’ rates.- Handling all reservation and operation departments’ duties & reports. - Lead and develop staff by identifying training needs - Develop and manage client communication tools such as the corporate website & Social Media platforms.- Participating in National & International Travel fairs.

Hurghada

Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.- Pre-check services to make sure all services are reserved before the client’ s arrival- Monitor, supervise and update information and situation of tourists through the tour guide- Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs- Update the issues in the issue reports and transfer them to the Quality Control Department

Hurghada

• Greeting guests upon arrival and making them feel welcomed.• Administering check-ins and check-outs.• Providing front desk services to guests.• Assigning rooms and taking care of administrative duties.• Delivering mail and messages.• Processing guest payments.• Coordinating with bell service and staff management.• Being a source of information to guests on various matters such as transport and restaurant advice.• Processing meal and beverage requests.• Accommodating general and unique requests.• Diffusing conflict or tense situations with guests.

Safaga

• Greeting guests upon arrival and making them feel welcomed.• Administering check-ins and check-outs.• Providing front desk services to guests.• Assigning rooms and taking care of administrative duties.• Delivering mail and messages.• Processing guest payments.• Coordinating with bell service and staff management.• Being a source of information to guests on various matters such as transport and restaurant advice.• Processing meal and beverage requests.• Accommodating general and unique requests.• Diffusing conflict or tense situations with guests.