We offer advisory and implementation services to help clients better manage their Technological Development, including: Led the successful implementation of numerous large-scale IT projects, including system migrations and application development. Set Quality Management Systems & IT - Business process management, including developing, auditing, and reengineering related functions (ISO9001, Iso 27k, Iso 50k, PCI-DSS … etc.) manuals, charters, policies, procedures, processes, and audits. Business Continuity and Disaster Recovery; Building green field Infrastructure; Digital transformation and emerging technologies; ITIL, ITSM and IT Governance Identify opportunities where big data analytics and IoT could be valuable and encourage businesses to use predictive analytics and big data solutions to commercial advantage. Design road maps for the adoption of disruptive technologies and shape industry digital road maps Developed IT strategies, policies, and budgets that aligned with the company’s goals, contributing to an overall increase in operational efficiency. Managed, coached, and evaluated the performance of various teams, fostering a culture of continuous improvement. Utilized strong communication skills to effectively liaise with individuals at all levels within the company. Demonstrated superior problem-solving abilities, setting priorities and deadlines to ensure projects were completed on time and within budget.

Acting as a member of the IT strategy committee, which responsible for drafts the RFP, evaluating the proposals, formulates and implements the strategy. Successfully designed and introduced strategic 5-year plan based on data obtained from multiple platform owners and key stakeholders concerning future technologies and associated hosting requirements Strategic Planning: Develop, document, maintain, and communicate the internal IT technologies strategy. Advises senior management on strategies and policies to minimize associated risks across business units; ensure that Market trends are observed and captured enabling their incorporation into IT strategy. Strategies & Policies Alignment: Maintaining continuous alignment of IT plans with strategic business objectives & made recommendations to modify the plans & Procedures to enhance effectiveness toward the business result or strategic intent. Program/ Project Delivery Management: Involving initiation, Requirement gathering and finalization, Scoping, Planning, Execution Control and delivery within project timeline. Formulating Strategy, Policy, and Budget with aligning IT framework and investments with Company goals. Utilizes IT tools such as ITIL, COBIT, and CMMI industry best practices to establish IT Governance and PMO Processes. Disaster Recovery Plan: Develop Business Contingency Plan and Disaster Recovery Plan to prevent potential risks. Service Improvement: Enhancing IT services and capabilities to ensure optimal performance, including improving the Service Level Agreement (SLA) between IT and other business units, Key Performance Indicators (KPIs), governance and control procedures, as well as streamlining IT operations for seamless processes and workflow.

 Managed IT strategy committee in charge of creating the RFP, assessing the offers, and developing and putting into practise the Service Delivery Management Plan. developed and launched a strategic 5-year strategic Managed overall IT operations department, IT service delivery and vendor management, providing leadership and technical guidance to the team for uninterrupted and stabilized operations for CRM, BSS, BI, IT Security, System & Network Infrastructure  Carried out day-to-day operations, offering expertise, auditing, and proactive health checks to achieve high-performance standards. Supervised 3-tier support services model including IT Service Desk, desk side support and vendor support. Defined and implemented incident, problem, change, asset, and configuration management processes. Managed the department’s operational budget, and defined and negotiated support, licensing, and services contracts. Led end-to-end IT operations projects and worked closely with planning functions and vendors for project deliveries, acceptance, changes, performance, and capacity subjects. Installed O365 and the unified communications system, migrated all users;  Provided operational reporting to CFO, CEO.

I managed the IT-DataCenters department, overseeing project management from the initial award to program baseline, budgeting, product delivery, and contract closure. This involved setting short-term and long-term organizational goals, as well as guiding the achievement of corresponding milestones.Key Result Areas Led teams, implementing coaching and motivational strategies that increased productivity Developed and implemented strategic IT-DC plans, policies, and budgets Managed large-scale IT projects including infrastructure planning, application development, and system upgrades. Coordinated and evaluated the work of assigned staff effectively, ensuring deadlines were met and quality standards maintained. Utilized effective communication strategies to handle changing responsibilities and to accept new methods of doing things. Developed and implemented strategies to maintain high levels of system availability and security. Managed system performance and capacity to ensure quality service delivery and availability. Conducted regular audits of the IT infrastructure to ensure compliance with company policies and procedures. Implemented IT Business Continuity and Disaster Recovery Projects were achieved successfully using Best Practices. Effectively managed a team of 50 data centre technicians to ensure the smooth running of a 24/7 operation. Built Quality Management Systems & IT - Business process management (ITSM Operations processes and implementing ITIL and best practices), including developing, auditing, and reengineering related functions (ISO9001, Iso 27k, PCI-DSS … etc.) manuals, charters, policies, procedures, processes, and audits. Prepared monthly dashboard reports and presented them to executive management for further corrective actions; prevented data loss through planning and executing disaster recovery strategies and administering database backup.

Successfully established Civil Work for Datacenters; managed the design and release of Telecom systems for Riyadh Head Office and Jeddah Business Continuity and Disaster Recovery; established the backup systems, designed the backup strategy, and developed and implemented change management ITIL framework improved processes.Key Result Areas IT Infrastructure Management: Served as a Key Member of the Launching Team and was responsible for the IT – Datacentres' launch requirements and implementation.  Designed, built, and operate IT infrastructure and roll out IT services in corporate offices & Zain Shops Led the project management activities of IT Infrastructure Projects. Actively participated in project scoping, procurement, delivery and closing. Managed the procurement and Asset Management of all IT hardware and software. Provided supervision of technical staff (Service Desk & System Admins) for their day-to-day operations and performance reviews. Built Datacentres’ for Zain-KSA operation of Riyadh and Jeddah with the best practice of Quality Management Systems & IT - Business process management, including developing, auditing related functions (ISO9001, Iso 27k, PCI-DSS … etc.) manuals, charters, policies, procedures, processes, audits Built Business Continuity and Disaster Recovery site, Archiving and Backup systems, and determining policies and strategies.  Designed and implemented recovery procedures and contingency plans to ensure continuity of service and enhanced performance.  Conceptualized and finalized maintenance contract negotiation and defined SLAs as per systems criticality. Managed the support activities with vendors and defined the technical scope and the SLA agreements to fulfil the business plan.

Key Responsibilities:I worked on negotiating and handling Oracle ACS (Advanced Customer Service) contract, thereby ensuring online service availability on a 24/7 basis. I was instrumentally involved in designing servers configuration and scalability test for the core application. I played a vital role in rebranding from MTC name and logo to Zain as well as audited projects PCI, ISO 27001 (Zain, Kuwait). I successfully implemented ERP upgrade to Oracle ERP 11i as well as handled document management system and revenue assurance for Zain, Kuwait.I effectively facilitated the operations staff with installation, configuration, and ongoing usability assessment of servers, storage systems, peripheral equipment & software. I performed routine testing on redundant applications to define cause problems and to perform application troubleshooting, thus, ensuring operational availability and continuity. I also offered customer service via preparing user forms and reports for “urgent cases” and training users on new solutions. I was pivotal in upgrading core system to latest versions of Telecom Applications, covering aspects of mediation, rating, provisioning, customer care and billing. I also contributed in the Data Center Resource IT project by managing it from DC perspective.Key Achievements: Participated the following - Designed, negotiation and managed Oracle ACS Contract- Guaranteed Online Services on a 24h/7days basis- Managed servers configuration and scalability tests for CRM projects, web hosting- Re-brand MTC Name and logo to Zain - ERP Upgrade to Oracle ERP 11i - Audit projects PCI, ISO 27001 - Zain Kuwait- DMS - Document Management System - Zain Kuwait- Revenue Assurance - Zain Kuwait