I am a highly experienced Technical Engineer with over 15 years of experience in system administration, network engineering, and technical coordination. Throughout my career, I have been responsible for the day-to-day maintenance of application systems in operation, including identifying and troubleshooting application issues and escalating them when necessary. I am skilled in incident and problem management, and am adept at producing written guidelines for support personnel for production runs.In addition to my technical expertise, I am an excellent communicator and thrive in a team environment. I have the ability to diagnose, report, solve, and document technical problems, and can investigate and resolve critical application issues on a variety of COTS tools and internally developed applications. My experience troubleshooting network issues, such as network connectivity and communication through switches, routers, Firewalls, Load Balancers, and V-Lans, has also been invaluable.I am committed to ensuring the availability and functionality of department applications, and am skilled in customizing, modifying, and administering a wide variety of vendor tools and internally developed applications. I interface with and support the user community related to basic usability questions, and am able to follow established procedures while being assertive and thorough in my work.