Achievements:Played the main & essential role in the Planning, Design, Implementing & Configuring Enterprise integrated ITSM, ITOM solutions that influence substantially and positively on the performance and productivity in the IT Environment for the big enterprises valuable customers using the Platforms “ServiceNow and Microsoft System Center (SCSM, SCCM, and SCOM)”.Role & Responsibilities:Handle & Operate ITSM, ITOM Projects throughout all phases starting from Data Gathering &… Show more Achievements:Played the main & essential role in the Planning, Design, Implementing & Configuring Enterprise integrated ITSM, ITOM solutions that influence substantially and positively on the performance and productivity in the IT Environment for the big enterprises valuable customers using the Platforms “ServiceNow and Microsoft System Center (SCSM, SCCM, and SCOM)”.Role & Responsibilities:Handle & Operate ITSM, ITOM Projects throughout all phases starting from Data Gathering & Requirements Analysis, Presenting Demos/POCs, Planning, Design, Installation, Configuration, till Testing & Delivery.ITIL Architecture: ITSM, ITOM Process Design & Tools Implementation, (Incident, Problem, Event, Change, Release, Request Fulfillment, Service Catalog, Assets/Configuration, Service Level, CSI, & Knowledge Management).Design, Develop, Create, ,Build, Configure, Test, Maintain & Improve ServiceNow Core & Custom Applications/Modules, Service Catalog, Notifications, Business Rules, Approval Rules, Assignment Rules, UI Policies, UI Catalog Policies, Workflows Activities, Client Scripts, SLAs, Reports, Dashboards, ACLs, AD Integration using LDAP & Single Sign-On using SAML/ADFSSystem Center Infrastructure Planning & Design, Implementing, Configuring & testing fully end to end solutions as per the customer’s need & requirements aligned with the standards & policies.Research & Develop the required codes & scripts in “JavaScript, HTML, XML, VBScript, PowerShell Script, SQL Query” to provide custom solutions & reports that meet the special business needs & technical requirements.Disaster Recovery Planning (Data Protection, Backup & Recovery).Deliver training sessions for the Systems Admins & Users.Prepare & deliver all Project & Operational documentation (Architecture/Process Design documents, Project Management Plans, Status/Progress Reports, Installation/Configuration & Administration Guides), etc.Plan & Implement In-Place Upgrade & Migration for System Center Products. Show less

Achievements:1. Implement ITIL IT Service Operations and Service Transition Management Processes.2. Deploy IT Service Management Ticketing System (Manage Engine Service Desk Plus).3. Upgrade the Infrastructure (Active Directory, Mail Exchange and ISA Firewall).4. Develop into effect a new Disaster Recovery Plan for Backup and Recovery combined between HP Backup Tapes along with NAS Device.5. Enhance the Network Security by Deploying (GFI Web Monitor, GFI Mail Essentials and… Show more Achievements:1. Implement ITIL IT Service Operations and Service Transition Management Processes.2. Deploy IT Service Management Ticketing System (Manage Engine Service Desk Plus).3. Upgrade the Infrastructure (Active Directory, Mail Exchange and ISA Firewall).4. Develop into effect a new Disaster Recovery Plan for Backup and Recovery combined between HP Backup Tapes along with NAS Device.5. Enhance the Network Security by Deploying (GFI Web Monitor, GFI Mail Essentials and Security, Kaspersky Antivirus).6. Optimize the Workstations’ Performance by Implementing Scheduled Standard Maintenance Procedures.Responsibilities:A) IT Service and Configuration Management:* Manage all activities, technical incidents and problems associated with providing technical service to users by identifying, prioritizing, troubleshooting and confirming resolution of reported problems* Ensure all phases of software and hardware support; installation, configuration, update, upgrade, incidents and problems are properly coordinated, monitored, tracked and resolved* Manage and improve users’ fulfillment methodologies to evaluate IT services rendered, establish processes to monitor performance of support personnel, reviewing response time incidence and problems logs, trends and reportingB) IT Assets and Change Management: Evaluate and recommend changes to support and operations, also recommend the hardware and software enhancements to increase work productivity, manage and tracking the hardware and software assets inventoryC) Network Systems Administration: Backup and Recovery, Security Management, User Account Management, Email System and Application SupportD) Servers Installation, Configuration and Administration: Mail Exchange 2003, IIS Webserver, SQL Database and Applications’ serversE) Perform and test commonplace activities of Disaster Recovery Planning: Data Protection, Backup and RecoveryF) Capacity Management, Performance Monitoring and Service Improvement Show less

1. Network Infrastructure Deployment, Management and System Administration:a) DNS, HDCP and Active Directoryb) Mail Exchange Server 2003-2007c) Data Protection, Backup and Recovery Strategiesd) Database Servers (MS SQL Server, My SQL Server)e) IT Capacity Management and Performance Monitoringf) Web Mastering and Shared Hosting Control Panels (Plesk, HSphere, CPanel and Joomla)g) Network Security Assessment and Policies (GFI, Symantec, MacAfee, TrendMicro and… Show more 1. Network Infrastructure Deployment, Management and System Administration:a) DNS, HDCP and Active Directoryb) Mail Exchange Server 2003-2007c) Data Protection, Backup and Recovery Strategiesd) Database Servers (MS SQL Server, My SQL Server)e) IT Capacity Management and Performance Monitoringf) Web Mastering and Shared Hosting Control Panels (Plesk, HSphere, CPanel and Joomla)g) Network Security Assessment and Policies (GFI, Symantec, MacAfee, TrendMicro and Kaspersky)h) Security Compliance Management and Auditing (Cisco PIX, ASA and ISA Server)i) Virtualization (Microsoft Hyper-V, Oracle VirtualBox)2. IT Planning, Design and Deployment:a) Technical Support: Help Desk & Desktop Supportb) Infrastructure Architecture, Designing and Deploymentc) IT Configuration and Operations Managementd) Disaster Recovery Planning: Data Protection, Backup and Recovery3. Management and Administration Tasks:a) Following up daylily and repetitive tasks (Daily, Weekly and Monthly)b) Prepare the Technical Proposals for the IT Tendersc) Solution Developers Team Reviewer for the Custom Applications Projectsd) The Coordinator and the Contact Person for the Projectse) Technical Interviews, Orientation and Training for the new staff members Show less

1. Technical Support: Help Desk & Desktop Support2. Network Installation and Configuration3. DNS, DHCP and Active Directory Administration4. Hardware Troubleshooting and Maintenance5. Operating System and Software Deployment6. Applications Troubleshooting and Support7. Capacity Management and Performance Monitoring8. Data Protection, Backup and Recovery9. Network Security Administration10. Shared Hosting Control Panels Administration

1. Technical Support: Help Desk & Desktop Support2. Network Installation and Configuration3. DNS, DHCP and Active Directory Administration4. Hardware Troubleshooting and Maintenance5. Operating System and Software Deployment6. Application Troubleshooting and Support7. Data Protection, Backup and Recovery8. Servers and Computers Performance Monitoring9. Network Security Administration10. Access Control System Administration11. DVR “Digital Video Recording”… Show more 1. Technical Support: Help Desk & Desktop Support2. Network Installation and Configuration3. DNS, DHCP and Active Directory Administration4. Hardware Troubleshooting and Maintenance5. Operating System and Software Deployment6. Application Troubleshooting and Support7. Data Protection, Backup and Recovery8. Servers and Computers Performance Monitoring9. Network Security Administration10. Access Control System Administration11. DVR “Digital Video Recording” System Administration12. Electronic Door Locks System Administration13. Hotels ERP System Administration "Fidelio System"14. POS "Point Of Sale” System Administration Show less