• Network Management, Firewall policy management.• Server Health Monitoring, User Access control, Full Server backup and data backup plan.• Office 365 Security, MDM management, License Management.• Troubleshooting hardware, software & Windows, and MAC OS issues. • Installing and upgrading operating systems windows and Mac, software, and Hardware. • Solve complex hardware and software issues, Manage Network Printers, Local printers. • Troubleshooting networking and connection issues. • Manage desktop-related issues and configurations. • Manage Outlook, OneDrive and Teams issues on Windows and Mac. • Manage hardware and software Inventory. • Managing windows server AD server, DNS server, DHCP etc

• Provided technical support to more than 200 employees over the phone and onsite. • Setup all MAC system and zero touch deployment for MAC • Using JAMF as an MDM for iPad • Administrative of operating systems, (Windows and MacOS), Perimeter81 VPN solutions, Google Workspace, cloud management systems (Jump Cloud, Okta), and business applications Jira, Confluence. • Using Jump Cloud MDM for MAC and Windows • Created user account, reset their password, and update information in Jump Cloud and Google Workspace. • Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees locally and remotely by using Jira Ticketing System. • Implement new business tools, maintain, and monitor the performance of existing tools. • Implement and maintain established company security baseline requirements on internal software, hardware and network infrastructure including user account management, security configuration, system reliability and availability. • Supported computer workstations, laptops.• Used advanced technical knowledge and troubleshooting skills to diagnose problems with windows, mac, mobile devices, applications, and peripherals equipment. • Installed and maintained windows and desktop software, service packs, patches, and antivirus update for clients. • Created user account, reset the password, and updated information in Active Directory.