Drive a strong transformation across the organization to prepare for a very ambitious vision. Leading charge of three main areas:• HR – Build all COE pillars and managed a major organizational transformation that enables the business to be more focused on core functions • Digital transformation – Lead the digital transformation of all functions to ensure maximum business control, transparency and speed• Corporate governance – Build all governance forums and a delegation of authority… Show more Drive a strong transformation across the organization to prepare for a very ambitious vision. Leading charge of three main areas:• HR – Build all COE pillars and managed a major organizational transformation that enables the business to be more focused on core functions • Digital transformation – Lead the digital transformation of all functions to ensure maximum business control, transparency and speed• Corporate governance – Build all governance forums and a delegation of authority matrix for all business functions Show less

Major projects included me guiding organizations in setting up the business model, operating model, org. structure, Job evaluation, total reward structure, talent acquisition, performance management and business processes re-engineering.Organizations are:• Stio Life Science – An Egyptian pharma company moving from the startup phase to a full-fledged setup.• United Investment Group – An Egyptian food processing manufacturer and a commercial kitchen brand owner operating globally.… Show more Major projects included me guiding organizations in setting up the business model, operating model, org. structure, Job evaluation, total reward structure, talent acquisition, performance management and business processes re-engineering.Organizations are:• Stio Life Science – An Egyptian pharma company moving from the startup phase to a full-fledged setup.• United Investment Group – An Egyptian food processing manufacturer and a commercial kitchen brand owner operating globally. UIG have been operating for more than 30 years and is aiming for moving from a small enterprise to a medium one, with promising global opportunities. Show less

• Managed an organizational transformation that enabled the business to be more focused on core functions and prepare it for the next steps in growth• Implemented strategic HR functions that are key to the organization growth, such as, executive assessments and coaching, performance management, comprehensive reward policies, HR MIS, HR digital transformation, etc.• Setup all Group HR excellence centers (OD, Talent Management, and Comp&Ben) with operational arms in different geographical… Show more • Managed an organizational transformation that enabled the business to be more focused on core functions and prepare it for the next steps in growth• Implemented strategic HR functions that are key to the organization growth, such as, executive assessments and coaching, performance management, comprehensive reward policies, HR MIS, HR digital transformation, etc.• Setup all Group HR excellence centers (OD, Talent Management, and Comp&Ben) with operational arms in different geographical locations nationwide• Setup and support all HR units in the corporate’s international footprint and ensure full alignment and compliance Show less

• Implemented a capability and capacity building transformational program through a nationwide workforce of over 7K that included FTEs and partners (authorized service centers)• Managed all customer service functions including call center, installation, maintenance, complaint management with all technical support functions• Achieved an 85% decrease in complaints which delivered a positively progressive NPS• Adopted all principal needs from Japan, China and Europe and set up all… Show more • Implemented a capability and capacity building transformational program through a nationwide workforce of over 7K that included FTEs and partners (authorized service centers)• Managed all customer service functions including call center, installation, maintenance, complaint management with all technical support functions• Achieved an 85% decrease in complaints which delivered a positively progressive NPS• Adopted all principal needs from Japan, China and Europe and set up all customer operations that fulfills their targets in the Egyptian market• Setup a strong feedback channel with product development to enable products enhancement Show less

• Setup the intra and inter commercial activities, covering marketing, sales, and with a major focus on customer service• Delivered structural models with forums to channel all different market dynamics, from proposition to sales to service, including tools used in all different forums• Led a team of consultants to deliver a major turn-around in the customer service model in the organization covering call center, installation maintenance, and all support functions• Delivered a… Show more • Setup the intra and inter commercial activities, covering marketing, sales, and with a major focus on customer service• Delivered structural models with forums to channel all different market dynamics, from proposition to sales to service, including tools used in all different forums• Led a team of consultants to deliver a major turn-around in the customer service model in the organization covering call center, installation maintenance, and all support functions• Delivered a 3-year transformational plan for customer service from the initial status to the best practice model Show less

• 2000 – 2004: Setup a technical learning center that catered for most of the operation’s technical needs• 2004 – 2007: Managed the L&D team within HR and delivered a Learning Management System (LMS) for all learning activities• 2007 – 2009: Moved into Strategy and Business Development as part of the team responsible for the integration of the DSL services in vodafone• 2009 – 2012: Setup a connectivity demand management function to deliver full telecom connectivity solutions to… Show more • 2000 – 2004: Setup a technical learning center that catered for most of the operation’s technical needs• 2004 – 2007: Managed the L&D team within HR and delivered a Learning Management System (LMS) for all learning activities• 2007 – 2009: Moved into Strategy and Business Development as part of the team responsible for the integration of the DSL services in vodafone• 2009 – 2012: Setup a connectivity demand management function to deliver full telecom connectivity solutions to enterprise customers• 2012 – 2014: Setup a coverage complaints team that manages all customer coverage issues managing the evaluation, planning and implementation of their solutionsFrom 2005 to 2011 was a culture champion and part of the team driving one of the most successful culture transformation programs in Egypt Show less