My Roles and Responsibilities:Pre-Sales Management: I work closely with sales teams, supporting the pre-sales process by attending initial meetings, analyzing client IT and security needs, and addressing technical inquiries. I provide strategic advice on Microsoft products, particularly Microsoft 365 and security solutions, helping clients navigate both immediate competitive challenges and long-term technological advancements.Solution Design and Support: I lead Architecture Design Sessions, and technical briefings. I design high-level solutions that align with customer requirements, ensuring clarity and precision in scope and cost estimations. My expertise covers key domains including Microsoft 365, Exchange, Active Directory, SharePoint, Hyper-V, Teams Phones, Teams Meeting, Copilot, and a comprehensive range of Microsoft 365 Security Solutions such as Intune, Defender for Endpoint, Defender for Office 365 and Defender XDR solutions.Complex Migration Projects: I help customers execute complex migration projects, transitioning from various platforms such as Lotus Notes, IMAP email systems, and on-premises infrastructure to Microsoft 365.Client Engagement: I am dedicated to enhancing the overall customer experience by acting as a trusted advisor, ensuring clients maximize their technology and security investments. I actively identify growth opportunities within existing business relationships, support sales forecasting, and align with Microsoft and other vendors for cross-selling and up-selling opportunities.Project and Team Coordination: I collaborate closely with customers to understand their business and security needs, crafting tailored Modern Workplace and Security solutions. I coordinate with internal and external stakeholders to align approaches and enhance partnerships. Additionally, I manage reporting, documentation, and issue escalation as necessary.

Provide infrastructure consultation and ongoing support for Ctelecoms clients, focusing on Microsoft technologies and best practice.Design, deployment, and management of Microsoft infrastructure. This role focuses on providing high-level technical consultation, support, and leadership to clients, particularly in complex Microsoft projects involving system integration, security, and migration. collaborates closely with clients, ensuring optimal system performance and alignment with business objectives.Develop detailed project documentation and technical proposals, ensuring alignment with client needs and business objectives.

outsourced to one of Linkdev customers .

Outsourced to Ministry Of Labor , Saudi Arabia

- Provide Infrastructure Consultation and support for EgyptNetwork Clients.- Planning, Design, and Implementation of Microsoft Active Directory infrastructure, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), certification authority, (CA) and Group Policy. - Planning, Design, and Implementation of Messaging Infrastructure with Microsoft Exchange server 2007 / 2010 / 2013- Planning, Design, and Implementation of Unified Communication with Microsoft Lync 2010/2013 and Office communication server 2007 (OCS 2007/R2)- Planning, Design, and Implementation of Virtualization with Microsoft Hyper-V- Planning, Design, and Implementation of security with Microsoft Forefront Family (Microsoft Forefront Threat Management Gateway (TMG) , Forefront Protection 2010 for Exchange Server (FPE 2010) , Microsoft Forefront Protection 2010 for SharePoint and Forefront Endpoint Protection (FEP) 2010)- Planning, Design, and Implementation of system Management using Microsoft System Center family (Microsoft System Center Configuration Manager , System Center Operations Manager and System Center Data Protection Manager )- Planning, Design, and Implementation of Collaboration using Microsoft SharePoint 2007/2010- Create Project Documents and Develop technical proposals - Train junior team members

- Installation, Administration & Upgrade for Microsoft Internet Security and Acceleration Server 2006 (ISA server 2006 /TMG 2010) and Microsoft Exchange server 2007/2010.- Responsible for Design & Create (Domains, AD, DHCP, GPO & IIS with Security).- Managing and troubleshooting company servers over 30 servers for instance firewall server (ISA 2006),Mail server (Exchange 2007), Office communication server (OCS ), Domain controller(DC) , Two additional domain controllers (DC) , Domain name server (DNS server) , Dynamic host configuration server (DHCP server), SharePoint 2007/2010 , forefront client security server (FCS) , system center operation manager ( SCOM ) 2007 , system center data protection manager (DPM) 2007 , Web site Server for Egypt network company, ….. - Responsible for carrying out Technical Support Services (Software & Hardware) to company users.