Dedicated IT Technical Support Officer with 1.5 years of experience providing exceptional technicalassistance for hardware, software, and network issues. Proficient in troubleshooting, diagnosing, andresolving complex technical problems while maintaining a strong focus on customer satisfaction.Skilled in various operating systems, network configurations, and remote support tools. Excellentcommunication and interpersonal skills, with a proven ability to collaborate effectively with crossfunctionalteams. Committed to continuous learning and staying updated with the latest technologytrends to enhance service delivery.
Brink'S
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It Technical Support OfficerBrink'S Feb 2024 - PresentJordan- Provide first-level technical support to end-users via phone,email, and in-person.- Troubleshoot and resolve hardware, software, and networkissues promptly.- Document and track support requests using a ticketing system.- Collaborate with cross-functional teams to improve IT servicesand processes.- Monitor and manage network performance and security- Replaced or repaired necessary parts to maintain systemperformance and effectively resolve network issues.- Followed up with clients to confirm issue resolution anddelivered accurate feedback.
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Digital Identity Activation SpecialistThe Ministry Of Digital Economy And Entrepreneurship Jun 2023 - Dec 2023Amman, Jordan- Monitor and assess the performance of digital ID systems,identifying areas for improvement.- Conduct training sessions and workshops to educate users aboutdigital ID usage and benefits.- Address technical issues and provide support for usersencountering difficulties with digital ID systems.- Promote awareness and understanding of digital ID initiativesthrough outreach programs and materials.
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Traniee Software Engineer AssistantMafraq Community College Mar 2022 - Sep 2022JordanUnder general supervision, assists in analyzing,planning, implementing, maintaining,troubleshooting and enhancing large complexsystems or networks consisting of a combinationthat may include servers, mainframes,minicomputers, LANS, WANs
Khaled Odeh Education Details
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Up Skilling Program At Htu (Programming Asp.Net C# At Htu Of 340 Hours) -
Information Technology
Frequently Asked Questions about Khaled Odeh
What company does Khaled Odeh work for?
Khaled Odeh works for Brink's
What is Khaled Odeh's role at the current company?
Khaled Odeh's current role is IT Technical Support Officer @ Brink's | Network Management Systems.
What schools did Khaled Odeh attend?
Khaled Odeh attended Al Hussein Technical University (Htu), Al Al-Bayt University.
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