- Creating a portfolio of client accounts and monitoring the ongoing activities related to them- Build and maintain strong, long-lasting client relationships- Develop new business with existing clients and maintain and nurture business relationships with existing clients to expand- Establishing relationships with new clients and conducting meetings with the clients as well as updating them on the work status of their projects- Handling client’s complaints, finding solutions to their issues, and following up with them to ensure that their need is being met- Pricing all needed items for the client, sending quotes on time, and giving feedback to GM to discuss loss projects and reasons- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)- Prepare reports on account status- Identifying accounts whose revenue may be shrinking to address any ‘at risk’ customers and reach out to these accounts to ensure they retained- Monitoring the work performance of account executives/managers and setting their targets- Develop business plans for current and future opportunities and proactively assess, clarify, and validate customer needs on an ongoing basis- Good experience in the Healthcare & FMCG market- Managing Multi-campaigns/multi-job projects with multiple service elements- Responsible for the execution and management of print management strategies- Planning, budgeting, and cost management of POS and Display campaigns- Spotting an opportunity to strengthen and develop the existing relationship and contract- Ensure timely delivery and execution of campaigns end to end according to client needs and objectives- Familiar with end to end to end procurement/buying/ supply chain process- Liaise with all stakeholders such as co-packers, retailers, and suppliers, to ensure smooth delivery of goods to warehouses/retailers- Work with suppliers to ensure critical path schedules are being met- Participate in handling crisis management

Customer Order Service Administration:Receive process and follow-up orders. Confirm orders in writingReview Outstanding Order Report for pending orders and ensure OTIF is met for all ordersAgree on delivery dates,documentation,transport,and packaging matters with customersSend product information to customers (product data, material safety data)Work with the organization’s other regional offices to resolve problems, facilitate solutions and enhance the customer service experienceEnsure timely invoicing to customers. Invoices should be sent to customers as soon as proof of delivery has been established or as per agreed incotermExtremely close communication with other regional customer service teams to ensure orders are fulfilled as per the timelinePrepare the lab requests to R&D for sample requests from clients. Follow-up on their processingDivert customer complaints to Technical Support and arranges products returns from customersAdministrate and file customer complaintArchiving of all COS-related documentation in a proper and timely mannerEnsures customer orders comply with any defined local authority matricesEnsure correct order maintenance for OTIF reportingConnect with Warehouse Logistics Team:Extremely close communication with regional as well as local production as well as planning teams to ensure strict timelines are metServe as a communication link between external customers and internal local and regional stakeholdersEnsure that delivery dates,transport,and packaging matters are agreed upon with customersCustomer Communication & Sales related activities:Answers customer inquiries/communications as requiredEnsure that all orders are processed on time with order acknowledgments sent to customersServe as a communication link between external customers and internal stakeholdersBased on the feedback gathered from ERP users,proposes and implements approved improvements in the service & distribution process flowOTIF Reason maintenance

OverviewTo perform the duties and tasks of a buyer by responding to and following up on queries relating to print within the client account and ensuring on time quotes and job delivery. To monitor and oversee the use of systems and procedures, ensuring a trouble-free workflow, with specific attention to promoting Point’s procurement system within the clients’ staff and suppliers.KEY RESPONSIBILITIESTo ensure all processes of Point’s procurement system are adhered to since we are a system information companyThrough communication with client and suppliers offer a service to provide a smooth workflow and ensure deadlines are metEnsure that estimates go out to tender, quotes are sent to client, orders are placed on time and jobs are finalised on Point’s procurement systemTo maintain the suppliers lists ensuring all information is updatedAdhere to procedures relating to the proper use and care of equipment and materials – specifically the proof printerTo develop the skills and knowledge necessary for the effective performance of a print buyer on an ongoing basisSPECIFIC KNOWLEDGE, SKILLS, ABILITIES, AND KEY COMPETENCIES:Project managementAccount management exposure/experience (advantageous)Ability to follow processes and manage projects from conception to deliveryTechnical knowledge (print and finishing knowledge and DTP skills/knowledge)Understanding of the marketing environmentAdministrative skillsNegotiation skillsInterpersonal skillsEnglish (excellent written and verbal communication skills)Resourceful self-reliant and professionalHighly efficient, organised and pays attention to detailPositive outlook and calm under pressurePassionate about printOut of the box thinker and adaptableExcellent analytical skillsAbility to work collaboratively and be proactiveAbility to solve problems and be highly organisedThe ability to motivate

Research, explore and study different travel destination optionsResearch destination and travel prices, customs, weather conditions, reviews etc.Research and study clients’ specifications and wishesSuggest suitable travel options that best suite clients' needsPlan and organize travelsBook tickets, reserve accommodation, organize rental transportation Inform clients and provide useful travel material such as guides, maps and event programsCollect deposits and balancesOffer and promote different services and offeringsKeep learning about the latest industry trendsAttend webinars, conferences and other educational programsBuild and maintain relationships with clientsTrack KPIs and prepare KPI reports Arranging flights, insurance, and accommodationUsing a booking system to secure holidaysCollecting and processing paymentsAdvising clients on travel arrangements, e.g. visas and passportsSending out tickets to clientsKeeping clients up to date with any changesDealing with complaints or refunds

- The Group Is Considered One Of The Largest Food Manufacturing And Distributing Companies In The Region. Offering the Safest, Most Reliable and Best Quality Food.- Worked as a Customer Service Representative & Manager Assistant at Four Different International Restaurants Chains (KFC – Pizza Hut – Hardee’s – Chicken Tikka / Casual Dining).- Recognized as Top Performer Employee across the Whole Chain for several times.- Managed 13 Trainees (Training Plan – On Job Evaluation – Personal Skills Developments).- Customer Service: A Friendly, Relaxing Demeanor, Courteousness and Quick Service Helping Get Repeat Customers, Including Sales & telephone Customer Care.- Stamina: Long, Busy Days On My Feet Are The Trademark Of This Job.- Teamwork: Restaurant Managers Assistant Are Part Of A Team. I Was Working With Others To Make A Great Dining Experience. Being A Team Player Is Essential.- Leadership Skills: Had To Keep Employees Motivated, Resolve Conflicts And Make Hard Decisions.- Calculate Future Needs In Kitchenware And Equipment And Place Orders, As Needed.- Coordinate Communication Between Front Of The House And Back Of The House Staff.- Prepare Shift Schedules.- Supervise Kitchen And Wait Staff And Provide Assistance, As Needed.- Keep Detailed Records of Daily, Weekly and Monthly Costs and Revenues.- Arrange For New Employees’ Proper Onboarding (Scheduling Trainings And Ordering Uniforms).- Monitor Compliance with Safety and Hygiene Regulations.- Gather Guests’ Feedback And Recommend Improvements To Our Menus.